HR Systems Applications Support Analyst

About the Role

• In this opportunity as an HR Systems Applications Support Analyst, you will:
• Analyse application problems of high complexity, mitigate impact of issues, define, review, execute workaround and identify problem resolution
• Collaborate with various application development and content teams and other software and hardware support teams.
• Conduct root analysis and correlation of other system and application problems of high complexity
• Build integrations with the TR employee AI platform and other applications used across TR by triggering REST API calls and other workflows. e.g: Syncing field of data from Active Directory to ServiceNow and enabling Azure AD connect to sync attribute from AD to Azure.
• Run scheduled jobs/workflows to perform data parsing/manipulation & trigger any workflow logic. e.g: fetch daily approval records and send reminders leveraging APIs
• Write scripts to trigger REST APIs based on actions from the bot or other events. e.g: Configure business rule to close subtasks when the Bot comments on a ticket and build custom REST API to initiate a password reset.
• Help create workflows that are triggered by forms or other flows. e.g: provision server workflow & automation and request employee verification letter workflow & automation.

About you

• You’re a fit for the role of HR Systems Applications Support Analyst if your background includes:
• Bachelor's degree in computer science, related field, or equivalent experience
• Experience with orchestration/automation platform e.g: Microsoft Power Platform, Microsoft Copilot, large language modules LLM, and AI chatbots.
• Medium level proficiency with JavaScript, Python, Bash, or other scripting languages commonly used in automation.
• Experience working with managing complex IT projects involving multiple teams, vendors, and technologies.

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.