Junior Desktop Analyst (m/f/d)

We are looking for a motivated and committed Junior Desktop Analyst for our client, F. Hoffmann-La Roche Ltd. based in Basel, for a 12 month assignment.

Key Responsibilities:

* Acting as a digital enabler for our business colleagues & functions
* Create, resolve and close incidents/service requests within allocated timelines
* Support IT hardware lifecycle management processes
* Provide support & guidance for onsite services (e.g. events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practice.
* Support all standard workplace infrastructure, global/local projects and deployments.
* Ensure that knowledge base articles are created and maintained.
* Driving employee productivity through consultancy, providing intimacy and site proximity at the sites, and ensuring a personalized Roche employee experience.
* Proactively addressing and following through process-improvement ideas

Required Qualifications:

* 0-2 years of experience in a desktop support or similar IT role
* Innovative and proactive problem solver highly accountable, result oriented mindset
* Good interpersonal communication skills pairing with empathy
* Consultancy skills on digital workplace tools and solutions
* Enterprise Application, deployments, consulting and adoption
* Passionate and knowledgeable about the digital workplace
* Desire to learn
* Basic understanding of Windows and Mac OS environments, desktop hardware, software
applications, and networking fundamentals
* German and English fluent and B2 writing skills

If you have a passion for data management and SAP technologies and possess the required qualifications and experience, we look forward to receiving your application. Join a dynamic team and contribute to optimizing our client's business processes.

Wir wertschätzen Vielfalt und begrüssen daher alle Bewerbungen - unabhängig von Geschlecht, sozialer Herkunft, Religion, Alter und Identität. Zur leichteren Lesbarkeit und besseren Verständlichkeit verwenden wir nur eine Gender-Form. Selbstverständlich sind im jeweiligen Kontext alle Genderformen gleichermassen gemeint.

Kontakt
Maxim Kreker

Arbeitsort
Basel

Pensum
100%

Position
Mitarbeiter

Branche
IT