Global CRM Insight Manager

At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a Global CRM Insight Manager you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you. 

About the job

Your main duties will include:

• Develop and implement data management processes and procedures to ensure accuracy, integrity, and security of customer data.

• Oversee data collection, storage, cleansing, and integration from various sources (e.g., CRM systems, transactional data, surveys, third-party sources).

• Utilize advanced analytical techniques and tools to analyze large volumes of customer data and extract meaningful insights.

• Identify patterns, trends, and correlations in customer behavior to uncover actionable insights and opportunities for business growth.

• Collaborate with cross-functional teams (e.g., marketing, sales, Ecom, product development) to translate insights into actionable strategies and initiatives.

• Develop dashboards and reports to communicate insights effectively to stakeholders at all levels of the organization.

• Utilize data visualization tools (e.g., Tableau, Power BI) to create visually compelling representations of data insights for easy interpretation.

• Provide regular updates and presentations to senior management on key findings, trends, and performance metrics related to customer insights.

About you

We are looking for a unique and amazing talent, who brings along the following:

• Bachelor's degree in Data Science, Statistics, Business Analytics, or a related field; advanced degree preferred.

• 3-5 years of professional experience in Loyalty or Marketing roles in an international setting, preferably within the Luxury retail sector.

• Strong proficiency in data manipulation and analysis using SQL (a must), Python & R (nice to have) or similar tools/languages.

• Experience with data visualization tools such as Tableau, Power BI, or equivalent.

• Excellent analytical and problem-solving skills, with the ability to translate complex data into actionable insights.

• Strong attention to detail and a commitment to delivering high-quality work.

• Excellent English proficiency, presentation and communication skills

What we offer 

You can expect a range of benefits, including: 

• Swarovski products discounts 

• Full coverage of accident insurance 

• Attractive pension fund conditions 

• Well-being offers available on-site 

• Subsidized public transportation or free parking 

• Employee canteen with buffet 

Masters of Light Since 1895 

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. 

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact. 

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.