Arcondis

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Gordiaková

HR and Operations Specialist

Solution Delivery - Kosice

Arcondis is a global consulting company with an exclusive focus on the healthcare and life science industries. Headquartered in Basel, Switzerland, the company has a global footprint with offices in North America, APAC and across Europe. We have been managing challenges and solving problems for our clients in compliance, business processes, information technology, and digital transformation since 2001. Our focus lies in creating value through cross-functional, sophisticated delivery methodologies and intelligent implementation. Our clients love to work with us because of our unique skillsets, our pragmatic approach, and our will to win.

We are a medium-sized international consulting firm dedicated to Life Sciences, with a unique and inspiring culture. Our distinctive culture is the driving force behind our success; it is deeply rooted in our purpose and behaviors.

We are owned by a charitable Foundation; our key differentiator is that we contribute to social causes every year. This ethos is not just a part of our identity; it's our way of life. Our motto, "We make healthcare better," reflects the unwavering commitment we have to improving the lives of people through the work we do.

Our culture fosters collaboration, innovation, and a sense of community that sets us apart from the rest. We are living our values every day. Our leadership is expected to lead by example, demonstrating a dedication to our mission and values.

We embrace diversity and inclusivity, and we believe in giving back to the community. Together, we are not just consultants; we are agents of change, and our culture is the driving force behind our shared purpose.

As a Remote IT Support Specialist, you will:

• Provide 1st and 2nd Level IT Support, addressing technical inquiries, troubleshooting, and resolving issues for client teams.

Act as the first point of contact for clients experiencing technical difficulties, managing hardware, software, and network-related problems.

Set up, maintain, and troubleshoot desktop and laptop environments, including Windows and macOS systems.

Manage user accounts, email configurations, and software installations in cloud-based environments (e.g., Office 365, Google Workspace).

Monitor and maintain IT systems, ensuring optimal performance and availability for clients.

Escalate complex technical issues when necessary, collaborating with third-party vendors to ensure resolution.

Document and track support tickets, providing timely updates and solutions in accordance with service-level agreements (SLAs).

Assist with onboarding and offboarding employees by setting up accounts, configuring devices, and managing permissions.

Provide IT guidance and training to client staff to ensure effective use of technology.

Participate in remote troubleshooting and ensure follow-up on unresolved issues.

Stay up to date with emerging IT technologies and trends to continuously improve client services.

Bachelor’s or master’s degree in informatics or a related field is preferred.

Experience in an IT support role, preferably with remote support for startups or small businesses.

Strong troubleshooting skills across Windows, macOS, and cloud-based platforms.

Familiarity with ITSM processes and tools like Jira, ServiceNow, or other ticketing systems.

Basic networking knowledge (DNS, DHCP, TCP/IP) and experience troubleshooting connectivity issues.

Excellent customer service skills with the ability to explain technical information clearly to non-technical users.

Ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment.

Self-motivated and able to work independently, with a proactive approach to solving IT problems.

Experience with supporting cloud services like Office 365, Google Workspace, or similar platforms.

Basic knowledge of scripting and automation tools is a plus.