Customer Care Agent with German

BAT is evolving at pace - truly like no other organisation.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come bring your difference! #LI-AG2

 BENEFITS:

• Private Medical Subscription and Life Insurance 
• Fitness, Wellness and Mental Health benefits 
• Learning & Development programs 
• Hybrid work pattern (regular opportunity to work from home)
• Christmas Gift/Bonus
• Dedicated mental health support through Mindgram – a complete Well-being and Mental Platform
• Opportunity to co-fund your holidays with family (Wczasy pod Grusza)
• Performance bonus

ROLE POSITIONING AND OBJECTIVES

Become a vital part of our Customer Care team at British American Tobacco and play a pivotal role in delivering exceptional experiences to our customers. Explore exciting opportunities to grow within BAT with a clear and diverse career path.

This team is dedicated to support BAT products, amongst which are innovative reduced-risk tobacco products. You will have the chance to help the consumers make the most of their device and experience, while supporting a smokeless world.

WHAT YOU WILL BE ACCOUNTABLE FOR

• Supporting our individual customers inquires via chat (5%) or e-mail (60%) and phone (35%).
• Contribute within new processes, guidelines, and documentation.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

• Proficiency in German language with good level of English.
• Positive attitude, Customer centricity alongside resilience, and great communication skills.
• Availability to work in shifts 5 days per week across Monday to Saturday (Monday to Friday 9AM – 5PM, 9:30AM – 5:30PM, 10AM – 6PM) and on Saturdays (9AM – 5PM)..

WE ARE BAT

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

• Global Top Employer with 53,000 BAT people across more than 180 markets
• Brands sold in over 200 markets, made in 44 factories in 42 countries
• Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
• Diversity leader in the Financial Times and International Women’s Day Best Practice winner
• Seal Award winner – one of 50 most sustainable companies

BELONGING, ACHIEVING, TOGETHER

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference! #LI-AG2