Associate Director, Patient Access & Affordability – Lifecycle Solutions
Publication date:
09 October 2024Workload:
100%Contract type:
Unlimited employment- Place of work:New Jersey
Associate Director, Patient Access & Affordability – Lifecycle Solutions
J&J Innovative Medicine is recruiting for an Associate Director, Patient Access and Affordability – Lifecycle Solutions located in Titusville, New Jersey. At J&J Innovative Medicine, what matters most is helping people live full and balanced lives. We focus on treating, curing and preventing some of the most devastating and complex diseases of our time. We pursue the most promising science, wherever it might be found.
We are J&J Innovative Medicine. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it.
For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.
We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.
At Johnson & Johnson, we all belong.
An important aspect of patient unmet need are access and affordability challenges that stand in the way of patients starting and staying on their medicine for the best chance at treatment success. The Patient Engagement and Customer Solutions (PECS) organization serves patients, during their treatment journey with J&J Innovative Medicine therapies, to help overcome challenges to fulfillment, on-boarding and adherence.
The Associate Director, Patient Access & Affordability – Lifecycle Solutions will be responsible for driving program efficiency & transitioning programs for mature / established products and may also design & build access and affordability programs and processes for new products in the Innovative Medicine pipeline. You will be a member of the Patient Access and Affordability Solutions (PAAS) team, working closely with the Established Products Group (EPG) and the PECS patient experience pipeline team along with other patient solutions teams to prioritize patient needs, identify viable solutions, explore innovative partnerships, and define metrics of success ensuring that more patients can start and stay on therapy. This position is responsible for compliant operations of solutions supporting patients as they seek to start and stay on their prescribed treatment. Your work will provide a seamless and intuitive path for patients to start their treatment, while providing confidence they will be supported throughout their time on treatment with minimal burden to office staff.
A Day in the Life
Every patient’s healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. J&J Innovative Medicine recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.
Day-to-day Responsibilities
The Associate Director, Patient Access & Affordability – Lifecycle Solutions will be responsible for driving program efficiency & transitioning programs for mature / established products and may also design & build access and affordability programs and processes for new products in the Innovative Medicine pipeline. Their day-to-day responsibilities include:
- Access & Affordability Strategy: Drive efficiency in program sunset for established products. Identify, design and build innovative access & affordability solutions for pipeline brands. Drive innovation across therapeutic areas by leveraging existing portfolio best practices.
- Collaborate: Partner with multiple vendors across IT, Patient Support Programs, and other external/internal partners to develop and execute solutions that can positively impact patient access and affordability experience.
- Customer-Centric Design Process: Create a solution experience that delivers on patient need and positively differentiates J&J Innovative Medicine from competition, utilizing cutting edge financial and technology solutions.
- Solution Excellence: Use patient analytics, voice of customer, internal and external benchmarking, and compliance monitoring to inform continued optimization of program performance; effectively communicate and manage internal and external stakeholders to ensure successful delivery. Define and create efficient processes for mature established products for future business solutions.
- Program Operations & Compliance: Partner with suppliers in accordance with regulations & internal policy. This includes program approvals (legal, compliance, privacy), copy approval process, SOPs, training, and compliance planning. Facilitate program hand-off to other PAAS teams and/or the Established Product Group, as appropriate.
- Goal Setting: Define KPIs, operational metrics, and related goals for access and affordability program awareness and utilization to inform program implementation and monitoring post-launch.
- Advancing Equity in Healthcare: Uncovering and addressing the needs of underserved populations for access & affordability solution awareness and enrollment.
- Communications Planning: Utilize communication and training in support of access & affordability programs - influencing indirectly through brand patient and professional marketing teams. Communicate process changes and capabilities across the organization as needs permit.
- Culture: Support a culture of learning, smart risk-taking and experimentation
- Diversity & Inclusion: Create an inclusive environment in support of the company’s commitment to equal employment opportunity and the value of a diverse work force.
- Leadership & Ethics: Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements
About You
You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them. You are passionate about delivering a great support experience that patients will remember and want to tell other people about. You feel energized to be part of a team that is building new programs and novel models to support patients. You are agile and can adjust plans as priorities shift and maintain composure. You consistently deliver great results, but even when you fall short – you learn from it.