Product Owner eCare - Chat (f/m/d) 80-100%

Join us in the top league!

We're the leading challenger in the Swiss telecoms market and we're listed on the Swiss Stock Exchange SIX. With more than five million subscribers, Sunrise provides leading mobile, landline, Internet and entertainment services. We boast a dynamic and international work environment. Future-oriented ways of working and workplaces make us one of the most attractive employers in the Swiss market. Join our team and help shape the digital future with us.

Make the most of your talent: Get to know Sunrise right here !

Are you passionate about driving product innovation and leading agile and cross-functional teams towards success? We're seeking a dynamic and experienced Product Owner to join our eCare Chatbot team. As a Product Owner, you will play a pivotal role in defining product vision, strategy, and roadmap for our customer facing support chatbot. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for creating solutions that customers love, we want to hear from you!

Responsibilities:

• Define and drive the channel vision, strategy, and roadmap for the support chatbot that aligns with our company goals and customers expectations
• Closely collaborate with different teams and departments to identify improvements in both channel and user experience, as well as bot flows and journeys
• Act as a bridge between business stakeholders, platform specialists, developers, and UX teams to ensure all requirements are clearly understood and met
• User experience and conversational design: work closely with UX designers and other specialists to create engaging, natural and intuitive chatbot interactions.
• Track and analyse the chatbots performance to identify opportunities for bot optimization and continuous improvements.
• Grow our eCare team and become an integral component of our customer-first strategy within our Customer Operations department

Requirements:

• Masters Degree
• 3-5 years experience in the field, Telco experience is welcomed
• Chatbot experience: familiar with chatbot technologies, user experience design for conversational interfaces and best practices.
• Customer service insights: experience with customer service processes and how chatbots can enhance customer support.
• Willing to go on a ride to overcome obstacles, do new things, constantly learn and able to work in a high-paced environment with a hands-on approach
• Excellent communication and stakeholder management skills
• Advanced English

At Sunrise, you will work in a dynamic and international environment where every voice is heard, perspectives are shared, and values are respected. We are an equal opportunity employer, with a diverse workforce, which is part of the success of our business. Sunrise has partnered with «Advance Gender Equality in Business», is a recipient of the Swiss LGBTI-Label and is certified with the «Fair-ON-Pay Advanced» for providing equal pay for work of equal value to women and men.

In addition to our new «FlexWork» working model, we offer you above-average social benefits and attractive product advantages from the Sunrise range.

Seize this opportunity to join us on our journey to actively help shape our future!

Information for agencies: Application dossiers sent or uploaded by placement agencies, or the like are not desired and will therefore not be considered and deleted.

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