Business Analyst (f/m/d) 80-100%

Join us in the top league!

We are the largest private telecommunications company in Switzerland and a subsidiary of Liberty Global . With Switzerland's leading gigabit fiber optic network and one of the world's best mobile networks, we are headed right to the very top. Our goal is clear: To become the national champion, pioneering the market. Future-oriented ways of working and workplaces make us one of the most attractive employers on the Swiss market.

Make the most of your talent: Get to know Sunrise right here !

We are seeking a dedicated and experienced individual to join our Customer Journey Excellence - Onboarding team as a Business Analyst. In this pivotal role, you will be an integral part of our team and contribute significantly to the development of our business processes.

Tasks:

• Take full ownership and develop a deep understanding of customer activation processes for both mobile and fixnet services
• Identify, assess, and implement opportunities for digitalization within these processes
• Collaborate with key stakeholders, including Customer Service, Stores, and Digital Channels (My Sunrise web/app, sunrise.ch), to validate process improvements
• Translate process enhancements into clear digital and non-digital requirements
• Track and measure the success of implemented changes by estimating their benefits

Requirements:

• Minimum 3 years of experience as a Business Analyst or in an operational role (e.g., Customer Service, Stores, Technical roles)
• Proactive mindset with a focus on proposing actionable improvements
• Strong willingness to dive deep into business topics and take ownership of decisions affecting Onboarding processes
• Fluency in English is essential

At Sunrise, you will work in a dynamic and international environment where every voice is heard, perspectives are shared, and values are respected. We are an equal opportunity employer, with a diverse workforce, which is part of the success of our business. Sunrise has partnered with «Advance Gender Equality in Business», is a recipient of the Swiss LGBTI-Label and is certified with the «Fair-ON-Pay Advanced» for providing equal pay for work of equal value to women and men.

In addition to our new «FlexWork» working model, we offer you above-average social benefits and attractive product advantages from the Sunrise range.

Seize this opportunity to join us on our journey to actively help shape our future!

Information for agencies: Application dossiers sent or uploaded by placement agencies, or the like are not desired and will therefore not be considered and deleted.

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