Client Service Operational Support Analyst 2 in Horsham, England, United Kingdom

Client Service Operational Support Analyst 2

• 📅
• 3 days ago Post Date
• 📅
• HOR00966 Requisition #

Who we're looking for

We are looking for a Client Service Operations Support Analyst to join our Client Service Operational Support team in Horsham. The CoE operations functions will be performed from both our Horsham and Luxembourg offices. You will be part of a new team that will be responsible for providing client service operational support to Global Client Service teams within the Client Group (e.g. fund due diligence questionnaires, annual audit requests, client communications, billing etc).

As an Analyst within the team, you will be responsible for the delivery of a range of tasks, ensuring under the supervision of your manager, that these are executed accurately and in a timely and professional manner. You will be required to engage with several different teams within Schroders to be able to deliver these day-to-day activities.

You will work as part of a team whilst being able to reach a level of autonomy in carrying out your tasks and be flexible and open to learning new technology to improve the overall delivery of those activities.

About Schroders

We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.

We have around 6,000 people on six continents. And we've been around for over 200 years but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.

The base

At Schroders, we're known for doing things differently. That's why we're building a home for the ambitious in Horsham, West Sussex. You'll get the all the benefits of being part of a world-leading FTSE 100 company. But you'll also get the support of being part of a genuine local community. If you're looking for opportunities that match your ambitions, you'll find them right here in Horsham.

What you'll do

• Assist with the collection and completion of information required for completion of client due diligence requests on Schroders entities e.g. SIM EU and/or Schroders fund structures.

• Engage and coordinate with the required external service provider, e.g. HSBC as transfer agent and internal teams to gather data and information to support external audit requests.

• For segregated mandate requests, engage with the relevant stakeholders to obtain the information required by the external auditors.

• Retrieve relevant invoices from paying agent and local transfer agent platforms or received invoices by email.

• Assist in carrying out checks in Oracle Fusion to ensure the Purchase Order covers the invoice to be paid and liaise with the Team Leader where action needs to be taken to increase the PO prior to payment.

• Support in the monthly check process to ensure for the funds in scope no changes have happened to the fees which could impact on bespoke TER and bps set ups.

• Maintain the list of 3rd party distributors with appropriate contact details for communications.

• Assist in answering queries from 3rd party distributors resulting from fund launches and corporate action communications, e.g. provision of impacted ISINs

• Investigate mailing communications sent to 3rd party distributors that have been returned and update details.

• Assist with the production and sending of notifications to be sent to clients regarding corporate events, or ad hoc events.

• Own the update of the master mailing list for the dissemination of Fund Fact sheets and follow up for any issues in the robotic sending process.

• Using data from internal and external sources, produce accurate and complete reports for review, adhering to agreed production schedules and distribute once quality assurance activities complete.

• Support the production of KPIs for the activities of the team.

• Manage own workload on a day-to-day basis according to deadlines.

• Ensure department controls and procedures are followed honestly and effectively, taking steps to raise any problems to management before they become a risk.

• Carry out activities with a continual continuous improvement mindset to challenge processes to ensure they are effective.

• Collaborate with others to help build a positive and supportive working environment.

The knowledge, experience and qualifications you need

• Good attention to detail to ensure delivery of high quality, accurate outputs.

• Strong interpersonal and communication skills to facilitate liaison with key stakeholders and external parties.

• Able to problem-solve.

• Able to plan, organise and prioritise to ensure own deadlines are met.

• Knowledge of financial services is beneficial. This includes an understanding of investment funds.

• Team player who contributes to overall team effectiveness

• Be open to feedback, receptive to change, able to challenge status quo and continually look out for self-improvement opportunities.

• Good Microsoft office skills, including Excel

The knowledge, experience and qualifications that'll help

• Fluency in a European language, such as French, German or Italian would be an advantage.

We recognise potential, whoever you are

Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics