Front Office Agent (m/f/d)

Chenot Palace Weggis is the flagship of the Health Wellness Retreat globally active Chenot Group located directly on Lake Lucerne. For almost 50 years, the company has specialised in the areas of health, wellness and luxury hotels. The core approach of our Health Wellness is based on the application of the famous Chenot Method®, which, in synergy with the Chenot diet, stimulates body and mind to detoxify and activate the self-healing powers. At Chenot, we practise Classical Western medicine as well as Chinese medicine.

Located at the foot of the Swiss Alps, the Chenot Palace in Weggis has 97 rooms and suites, a restaurant and a tea lounge. The medical spa covers an area of 5,000 m² and is equipped with state-of-the-art technology to support the Chenot Detox programmes.

Become now a part of our young, dynamic and international team.

Qualifications & Competences

• First experience in the front office in a luxury hotel industry
• Very good written and spoken English skills, one or more other foreign languages ​​(Russian, Italian or French) is an advantage
• Ideally knowledge of the hotel software «Protel» or «Protel Air»
• Host qualities: Service at the highest level is your passion
• Structured and organized work and resilience: You keep an overview even in stressful situations
• Team player with a positive charisma: You help your colleagues and are proactively involved
• Student at a recognized Swiss hotel management school: also possible as an internship

Tasks & Challenges

• Warm welcome and professional as well as personal care for our international guests: you read between the lines, go the extra mile and thus prepare a wonderful stay
• Check-in and check-out as well as carrying out, coordinating and controlling administrative activities at the reception in compliance with Chenot standards
• Professional management of guest complaints
• Compliance and developement of the quality standards

Opportunities & Perspectives

We are looking for an individual who is ready to take the next career step. This opportunity offers the chance to make an impact, learn and grow in an exciting pre-opening environment of an internationally operating company with continuous growth. The focus is on people's health, well-being and luxury. You can get involved, build up your own department from scratch and make a difference. You benefit from personal and professional development and various company related incentives.