Spa Commercial Specialist

JOB NUMBER: JB04573

VACANCY NUMBER: ADV05704

SHARE: https://www.careers.msccruises.com/vacancy/ADV05704/spa-commercial-specialist-geneva

ORGANIZATION: MSC Cruises S.A.

BUSINESS AREA: Office

LINE MANAGER: Spa Commercial Manager

In line with the company strategy, reporting to the Spa Commercial Manager, the role of the Spa Commercial Specialist supports the development and growth of the Spa business by identifying areas of improvement across both the service and retail elements of the business and executing the developed growth strategies.

• Supports Spa performance and growth related to the MSC Cruises fleet;

• Analyses service and retail performance by canvas identifying areas of improvement;

• Proposes canvas strategies related to service and retail offering;

• Updates prepaid and onboard pricing following regular competitor analysis;

• Creation of marketing briefs and updates to marketing material;

• Nurture supplier relationships, finding opportunities for growth;

• Project management (planning, execution and monitoring) of upcoming and ongoing initiatives and projects;

• Develop action plans to successfully achieve company goals and targets;

• Collaborate with various departments to drive business growth and implement new initiatives;

• Developing and maintaining performance metrics and reports.

• Fluent English. Any additional language is an advantage;

• Experience within a similar role or Spa environment is preferred;

• Project management experience;

• Business Development

• Negotiation skills;

• Commercial acumen;

• Strategic planning;

• Attention to detail;

• Excellent knowledge of Excel and most common Business Intelligence packages;

• Strong inter-personal and communication skills.

EU Passport or right to work in Switzerland

In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.