An Exhilarating Opportunity

Looking to be a part of an award-winning team that leads at the forefront of Front Office innovation? We have the perfect opportunity currently available for a dynamic personality focused on delivering first-of-its-class gastronomic experiences at FIVE Hotels and Resorts, dare-to-be-different destinations that capture the glamour and vibe of Dubai and Zurich.

FIVE's exciting new project, FIVE Zurich, which opened on 30th June 2022, is a newly revamped lifestyle hotel and Swiss hotspot that has previously been visited by the likes of Rihanna, Freddy Mercury, Grace Jones and Muhammad Ali as regular guests. It overlooks the city center from Zurich's stunning Uetliberg plateau and offers 87 stunning contemporary suites as well as several award-winning culinary concepts centered around FIVE's hallmark musical stylings. The new FIVE hotel in Zurich unites the very best of Swiss hospitality with FIVE's characteristic flair for an exceptionally indulgent experience for guests from the city and international visitors alike.

So, stay tuned!

Our Front office team are the final piece of the puzzle, they are cultured yet trendy personalities with an intuitive ability to anticipate colleagues' needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond - crafting experiences for our team members that last a lifetime.

As bellman you will join a committed front office team driven with the intent of delivering ‘FIVE-star' guest experiences to an international diaspora.

As our ideal candidate, you have proven experience in a highly active environment. Your organizational, communication, and leadership skills are second to none and you enjoy developing solutions that push groundbreaking boundaries.

You'll work closely with the management team to develop constantly evolving service goals.

What We're Looking For

• Hands-on approach with a ‘can-do!' work attitude
• Commitment to delivering exceptional guest services with a passion.
• Excellent verbal communication, interpersonal and leadership skills.
• Good level of English, German is a plus
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Must be highly organized and energetic and possess the ability to get the job done.
• Perfect grooming, always on a neat and tidy appearance
• Swiss work permit holder/EU passport Holder
• Driving license holder (category B)
• Ability to find creative solutions while taking ownership for all duties and tasks assigned

Key Responsibilities

• Be knowledgeable about hotel facilities, updated on activities, promotions, and happenings in the hotel/city to provide accurate information.
• Ensure that the front entrance and Bell Desk are manned continuously, and driveways and entrance areas are clean, safe, and free of traffic always.
• Retrieve guest items from cars, busses and vans using safe handling techniques. Navigate bell cart through public areas and guest room corridors.
• Require physical stamina to stand, carry and walk continuously for duration of shift.
• Ensure that all luggage are retrieved and loaded/unloaded to/from correct vehicle with guest, always re-confirm that correct number of luggage are loaded/unloaded before allowing the vehicle to move.
• Ensure that luggage are tagged, delivered/picked-up promptly to/from correct rooms.
• Escort guests to rooms or outlets, when escorting to rooms, point out emergency escape routes before entering guestroom.
• Visually inspect cleanliness, functionality, safety and any unusual situation in the public areas and report to concerned department.
• Keep public areas and luggage room clean and always organized. Maintain all equipment in good working order.
• Record all guest requests and follow up promptly.
• Take and deliver accurate and timely guest messages.
• Take endorsement from previous shift and follow up on any outstanding matters. Ensure that matters needing follow-up are endorsed to succeeding shift.
• Ensure that hotel's policy relating to fire, grooming, hygiene, health, safety, rules and regulations are understood and adhered to.
• Responsibly use available systems and equipment at Front Office including PMS (Property Management System), internet, trolleys, etc.

Rewards At Work! Benefits For Life!

• Live the exciting FIVE Life
• Attractive incentive schemes
• Rapid career advancement
• Team-spirited colleagues