Genesys Engineer

305 King St W

Suite 1100

Kitchener, ON N2G 1B9

Canada

Genesys Engineer Description

Are you a talented Genesys Engineer with a strong technical acumen and a broad understanding of Genesys solutions? Are you experienced in integrating Genesys into large-scale, global enterprise environments, including telephony system replacement projects? If this describes you, then we want you to join our growing team in Zürich, Switzerland! As a Genesys Engineer at EPAM, you will collaborate with a dynamic group of developers to solve complex problems and deliver impactful tech solutions for our prestigious banking client.

At EPAM, we believe that our people are the key to our success. That's why we are committed to fostering an environment that supports personal and professional growth. If you're looking for a company where you can truly thrive, consider a career with EPAM. Connect with a recruiter today and see how we can help you achieve your goals.

LI-DNI

Responsibilities

• Configure and integrate the Genesys voice platform to meet client requirements
• Create technical specification documents and develop source code to deliver customized solutions
• Prepare unit tests, integration test plans, and manage releases
• Take ownership of system integrations, as well as the maintenance and support of contact center components
• Utilize your expertise in historical and real-time reporting to provide valuable insights

Requirements

• As a subject matter expert, possess at least 3-5 years of experience with Genesys Engage on-prem
• Have a solid understanding of Genesys version 8.x, Genesys SIP Server, and GVP. Integration experience with Cisco TServer is a plus. Familiarity with IRD Routing Strategy development for voice and async channels such as email
• Possess knowledge of UNIX/Linux system administration
• Familiarity with eServices and/or iWD is highly desired
• Have experience with Genesys Orchestration Server, Genesys Rules Engine, Workspace Desktop Edition, and Workforce Optimization
• Demonstrate a strong understanding of architecture, design solutions, security principles, and network/communications platforms
• Proficiency in Java and J2EE programming is a plus
• German language skills are a significant advantage

We offer

• EPAM Employee Stock Purchase Plan (ESPP)
• Enhanced parental leave
• Extended pension plan
• Daily sickness allowance insurance
• Employee assistance program
• Learning and development opportunities including in-house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much more
• *All benefits and perks are subject to certain eligibility requirements

• Please note that any offers will be subject to appropriate background checks

• We do not accept CVs from recruiting or staffing agencies

• For this position, we are able to consider applications from the following:

• - Swiss nationals
• - EU/EFTA nationals
• - Third-country nationals based in Switzerland with an appropriate work permit
• - Displaced people from Ukraine who are currently in Switzerland and hold, or have already applied for, S permits