Customer Service Excellence Representative temporary 6 months

Position Summary

Deliver exceptional service in the exciting world of private aviation. As a key member of our team, you’ll create seamless, luxurious experiences for jet owners, passengers, and crew, ensuring every journey is unforgettable.

Your mission

• Be the first impression: Welcome clients with personalized, high-quality service, ensuring their first and last impressions are exceptional.
• Coordinate luxury services: Arrange ground transport, hotel bookings, catering, customs support, and more.
• Manage lounge hospitality: Provide valet parking, luggage assistance, and a first-class experience in our exclusive lounge area.
• Master operational tools: Process handling requests, manage flight documentation, and book airport slots.
• Exceed customer expectation: Understand and anticipate customer needs and respond in a timely manner, proactive offer of additional services, value customer feedback and develop continuous improvement measurements.
• Administrative support: support with work permits and visa extensions for customers, ensure services are properly recorded for billing.

What we offer you

• An exciting and challenging role in a dynamic environment
• Various opportunities for professional and personal development
• Chance to work on exciting, high-profile projects
• A motivated and cheerful team that looks forward to working with you
• Our events are great! We also have lots of fun together outside of working hours

Your profile

• Hospitality experience, with a focus on premium service delivery, aviation experience is a plus.
• Fluent in German and English; additional languages are an asset.
• Friendly, proactive approach, strong interpersonal skills, and the ability to anticipate client needs.
• Availability to work shifts (including weekends and early mornings) and the ability to thrive in a fast-paced environment.
• Valid driver’s license (Category B).