Guest Relation Manager (m/w)

Introduction

Guests at the Royal St.Georges - MGallery Interlaken don't just want to check in and out. Our guests seek to be continuously inspired and cared for, aiming to feel at home even when far away. We achieve this through your pivotal role in guest relations, a position we are excited to fill flexibly starting March / April 2025.

You will be the face of our hotel, ensuring that every guest feels welcome and cared for from their first to their last moment with us. If you bring strong service orientation, excellent communication skills, and a passion for attention to detail, we look forward to meeting you!

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Your profile

• A host at heart / A Heartist in our language
• Passionate about welcoming our hotel guests with a smile and ensuring they feel completely at ease from the very first moment
• Dedicated and independent work ethic, combined with teamwork and a sense of responsibility
• Sociable, highly flexible, and well-organized
• A polished appearance, excellent manners, professional demeanor, and attentiveness to complement your hospitality personality
• Completed vocational training in the hotel industry and professional experience in upscale hospitality
• Proficiency in German and English; additional languages are an advantage
• Good MS Office skills and experience with hotel-specific software, preferably OPERA Cloud

Your tasks

• Point of contact for our guests
• Representative of the hotel in every aspect
• Ensuring the highest level of guest satisfaction
• Maintaining quality standards to ensure smooth operations before, during, and after each stay
• Top VIP guest care
• Responding to all guest feedback and managing complaints
• Close collaboration with the Front Office, and all operational departments
• Administration and responsibility for all guest preference data
• Management of quality management software and tools

Benefits

• A challenging and diverse role
• Collaboration within a motivated and dynamic team
• Opportunities for professional and personal growth within the Accor Group
• Discount till 60% in 5500 Accor Hotels over the world
• Fee based accomodation in renovated studio with own kitchen and bathroom for the first period

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS