Global Coffee Concept and Development Manager

Fresh, engaging, and premium - these are the core values the chocolate factory Läderach stands for. Founded in 1962, our family company now employs more than 2,200 people from around 70 countries and continues to grow. The company’s head office is located in the canton of Glarus in Switzerland. We produce our fresh chocolates here against a picturesque backdrop of the Alps.

With 13 coffee shops worldwide, most of them located in the Middle East, our cafés offer a unique experience of premium chocolate, exquisite patisserie, and barista craftsmanship. Our coffee shops embody Swiss quality and elegance, inviting guests to immerse themselves in a world of indulgence.

To centrally manage and further develop our coffee shop concept, we are looking for an experienced individual who shares our vision and can take it to the next level with passion and expertise.

If you have in-depth knowledge of the café industry, enjoy creating innovative concepts, have an eye for design, and excel at managing processes efficiently while coordinating with suppliers, then you are exactly the person we’re looking for!

• You will further develop our existing premium coffee concept by expanding the range to include patisserie, snacks, and light meals, aligning it with current market trends and the needs of our target audience.


• You will define the "look & feel" of the coffee shops while ensuring a consistent brand presence.


• You will establish clear standards for our gastronomy offerings in collaboration with product development.


• You will create a balance between standardized guidelines and local adaptations.


• You will contribute to the development, optimization, and standardization of core operational processes, from product sourcing and service workflows to quality assurance.
  
   
  
  


• You will play a key role in ensuring the profitable operation of our shops.


• You will develop guidelines and training materials for franchise partners and local markets to uphold our high-quality standards.


• You will define the selection and design of equipment for coffee and patisserie areas, including crockery, accessories, and coffee machines, and collaborate closely with procurement on sourcing.


• You will shape the layout and design of existing and new coffee locations in close collaboration with interdisciplinary teams (e.g. store construction team).


• You will analyze and define processes for centralized versus decentralized patisserie production while maintaining our high-quality standards.


• You will work closely with various stakeholders, including marketing, product development, franchise partners, procurement, and quality management.

• You bring profound expertise in gastronomy, particularly in the areas of coffee shops and patisserie.


• You have a proven track record in conceptualizing and establishing new locations in the gastronomy sector or a comparable field.


• You preferably bring experience in leading a franchised coffee concept or similar operational model.


• You are characterized by an entrepreneurial mindset and a can-do attitude.


• You possess a broad network and have experience in evaluating suitable suppliers.


• You are highly self-motivated, goal-oriented, and ready to drive projects from idea to implementation.


• You understand how to build and optimize processes and structures for a growing business model to achieve economies of scale.


• You see the opportunities in the creative freedom available here and are eager to innovate and create something new. 


• With your willingness to travel and intercultural competence, you are flexible and comfortable operating in an international environment.


• You speak fluent English.

• An exciting working environment with motivated colleague


• A position with lots of personal responsibility 


• The opportunity to contribute fresh ideas


• An open and respectful feedback culture


• In-house and external further training


• Unique career opportunities


• Generous discounts on our products


• Chocolate at work


• Easily accessible locations

Sounds interesting? Then come join us. Emilija Minova , Head of Talent Acquisition and Employer Branding, will be happy to answer your questions.