Global Application Service Delivery Manager (f/m/d)
Hitachi Energy AG
Veröffentlicht:
19 Juni 2024Pensum:
100%Vertrag:
FestanstellungArbeitsort:
Zürich
Global Application Service Delivery Manager (f/m/d)
As a Global Application Service Delivery Manager (SDM) you lead a multinational team of Application Managers and specialists, developing, implementing, and executing the IT capability to either plan, build, run or support IT solutions resulting from Business or Support-Function demands.
Your Responsibilities
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Lead multiple multinational teams in delivering services to specific Business Units, ensuring alignment with overall company objectives
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Oversee the strategy, operations, HR management, and budgeting for the department, ensuring efficient and effective service delivery
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Lead service and project teams, ensuring high standards of performance and delivery
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Ensure the area of responsibility is properly organized, staffed, skilled, and directed with HR support, and drive strategic organizational development
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Guide, motivate, and develop direct and indirect subordinates in line with HR policies, promoting the growth and satisfaction of both the company and employees
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Implement agile development methodologies to enhance flexibility and responsiveness in service delivery
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Establish a stable end-to-end service delivery framework for globally used applications in accordance with ITIL4 standards
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Guide and support IT implementation projects, ensuring successful execution and alignment with business needs
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Develop a governance setup and conduct service/project reviews for the service-receiving organization in line with global IT standards
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Hold financial responsibility for all sub-teams, managing budgets effectively to support strategic objectives
Your Background
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Bachelor’s degree in Computer Science or a related field, or 10+ years of experience in IT operational management
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At least 10 years of profound experience in IT technology, applications development, and management
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Minimum of 5 years of experience in large global corporations
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Over 5 years of experience managing third-party providers on a global scale