Endpoints Engineer, Employee Technology Infrastructure

As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. As the world’s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business—and your career. As part of the ongoing support and enhancements to our Employee Technology Services (ETS) we're looking for VDI Technical Lead to support Thomson Reuters Virtual Desktop Infrastructure.

About the Role:

In this opportunity as Endpoints Engineer, Employee Technology Infrastructure, you will:

• Ability to juggle multiple tasks and adapt to changing priorities.
• Monitoring the performance and overall health of the Azure Virtual Desktop (AVD) environment, proactively identifying potential issues and implementing necessary improvements.
• Managing user access and permissions within the AVD environment, ensuring compliance with company policies and maintaining security.
• Participating in the planning and execution of AVD projects, such as upgrades, migrations, and capacity planning.
• Implementing and enforcing security measures to safeguard the AVD environment, including access controls, patch management, and endpoint security.
• Developing and maintaining documentation regarding AVD configurations, procedures, and troubleshooting guidelines.
• Building, updating, testing, and deploying customized OS images for different AVD specifications.
• Configuring subscriptions and network settings proficiently using Azure and other cloud technologies.
• Managing the configuration, maintenance, and troubleshooting of Cloud connectors.
• Implementing improvements in AVD to enhance services and address operational and security concerns.
• Staying up to date with industry trends and emerging technologies related to AVD technologies.

About You:

You're fit for the role of Endpoints Engineer, Employee Technology Infrastructure if your background includes:

• Bachelor’s degree in computer science or equivalent.
• 2 - 6 years of experience working with Virtual Desktop technologies, with a strong focus on Azure Virtual Desktop (AVD).
• Strong communication skills, both written and verbal, for effective interaction with customers and team members.
• Experience in a technical support role for virtual desktop environments.
• Working knowledge of cloud platforms such as AWS and Azure, as well as desktop virtualization products like Citrix XenDesktop and Azure Virtual Desktop.
• Basic understanding of networking concepts and protocols within VDI environments.
• Experience with different operating systems, including Windows, Linux, and macOS, and the ability to configure, deploy, and manage virtual desktops on these platforms.
• Skills in monitoring and analyzing VDI performance metrics, identifying bottlenecks, and implementing optimizations to ensure a seamless user experience and efficient resource utilization.
• Strong problem-solving skills and a willingness to learn and grow in a technical role.
• Knowledge of Windows Server and client operating systems, Network/Systems administration, Active Directory, Group Policy objects, User Profiling, and Remote Desktop Services.

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.