VP, Credit Portfolio Manager| Residential Real Estate Servicing Risk – Collections-Hybrid

The VP, Residential Real Estate Risk – Collections is responsible for risk strategy, analytics, and oversight of early default collections and post charge off recovery for the US residential real estate portfolio. In this role, your will (a) Use sophisticated analytical techniques to develop segmentation and contact strategies to optimize customer treatments (b) monitor performance and effectiveness of collections strategies and operational performance across the Residential Real Estate portfolio, (c) provide risk oversight of collections strategies, performance and compliance with Citi Policy requirements, and (d) work closely with independent risk management and policy team and stakeholders in mortgage-servicing, finance, controls, legal & compliance areas supporting both US Personal Banking and Wealth divisions on an expansive set of portfolio objectives to deliver performance aligned with Citi’s risk-appetite framework.

Responsibilities:

• Optimizing existing early and late-stage collections strategies and developing/testing new strategies and efficiencies for collections and recovery.
• Leveraging models or other statistical methodologies to develop and implement segmentation for collections contact and treatment strategies.
• Design champion/challenger collection strategies and perform hypothesis testing to determine impacts from new strategies.
• Develop, track and report on key initiatives, performance results, and emerging trends, analyzing risks, and ensure appropriate escalation and communication is provided to senior leadership.
• Utilize analytical tools such as SAS, R, SQL or Python (SAS preferred), to develop data driven insights with regards to collection and recovery strategies.
• Manage the audit and control environment, end-user computing portals, audit self-assessments, and interact with internal/external auditors.
• Understand relevant laws, regulations, and best practices in mortgage servicing, debt collection and recovery.
• Establish cross-functional partnerships and networks in order to develop and implement collection strategies and support the execution of cross-functional business initiatives.
• Drive compliance with applicable laws, rules and regulations, adhere to Policy, apply sound ethical judgment regarding personal behavior, conduct and business practices, and escalate, manage and report control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. 
• May manage a complex, critical, multi-disciplinary servicing risk management functional area of responsibility.
   

Qualifications:

• 6-10 years of experience in credit card risk management or equivalent training and experience preferably in the financial services industry
• Experience in the residential real-estate (mortgage/home-equity) industry highly preferred.
• Proficiency in writing SAS codes with macro, or proficiency in other data management tools, such as R, SQL or Python (can be trained to use SAS quickly). Experience with SQL programming in a UNIX environment is preferred.
• Demonstrated ability to synthesize, prioritize and drive results with a high sense of urgency. 
• The successful candidate will have demonstrable analytic, interpersonal and project management skills.
• Ability to work effectively on virtual teams, including across different geographies and time zones preferred.
• Consistently demonstrate clear and concise written and verbal communication.
• Establish solid cross-functional partnerships and networks to contribute and execute cross-functional and business initiatives.
• Consistently demonstrate clear and concise written and verbal communication.

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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