Infrastructure Operations Specialist - Citrix Cloud

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience

• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks

• High-Performing Global Team for stronger partnerships with AXA entities

The division : Group GTO

The department / team :

You will join the AXA IM&XL Market Workplace & Identity services department, which support AXA XL transformation to adopt AXA Group Operations product and standards.

Our main missions:

About the job

To provide specialist virtual desktop technical capability and delivery within the Workplace Virtualisation team including design, integration of new and future technologies, project and BAU support.

Working closely with other Workplace & Infrastructure technical projects and products, this role will involve the delivery of strategic direction and expansion of the AXA Virtual desktop infrastructure as well as a strong design and integration mind-set to support any future move to a true cloud-based service.

Your main missions will be:

Your Profile

• Take part of the management team on the Citrix environment and associated technologies as a ‘Level 3’ operational support
• Work with team members within 1st and 2nd line support to ensure they have the tools and knowledge required to properly support the platform
• Ensure up-to-date solutions with a technical debt embedded in Product lifecycle leveraging evergreen process
• Proactively work with Architects, Security teams, Risk and Compliance and other engineering teams to ensure that all solutions meet the highest standards
• Research and develop solutions and technologies that may further drive innovation and efficiencies
• Ensure all relevant project proposals align with the global strategy and are optimised for the end users.
• Assist Tech specialists within the team providing guidance, support and consultancy

We are looking for someone with the following experience and skills:

About AXA

• Proven experience of working within a project environment providing technical leadership, design and performance enhancement
• Proven experience in understanding and utilising new technology in this environment and in identifying and resolving problems
• Strategic understanding of broad range of Virtual Desktop technologies
• Ability to communicate ideas & solutions to audiences of all levels and nationalities, adapting style accordingly.
• Ability to pass on relevant I.T. knowledge to others.
• Ability to lead the development of I.T. solutions in Virtual Workplace
• Ability to liaise with 3rd party suppliers and customers
• Solution design experience.
• Must have a strong experience & understanding of the following technologies:
• Citrix Xen Desktop 7.x plus legacy products
• Citrix Cloud
• Active Directory
• Azure Active Directory
• Windows 10/11, Windows 7 & Windows Server,2016,2019,2022
• Deep technical knowledge/ experience of the following technologies required:
• Broader Citrix product knowledge including Storefront & NetScaler, Citrix Cloud, Citrix Gateway Serviced
• Citrix Products that supplement XenApp and XenDesktop
• Virtual Desktop Infrastructure environments including ESX, and Cloud (Azure)
• Application Virtualisation using Microsoft App-V
• Experience of management of key technology vendors at a senior level to ensure adequate support and provision of service
• SCCM Distribution process
• PowerShell scripting in the Citrix environment as required
• Expertise in Agile/Scrum is a plus
• Some flexibility in working hours is required (occasional over-time or weekend/holiday work) and support for on call rota.
• Able to follow change management procedures and internal guidelines.

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture ofAbout the Entity

respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

What We Offer

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.