B2B Contact Centre Agent

JOB NUMBER: JB00168

VACANCY NUMBER: ADV00264

SHARE: https://www.careers.msccruises.com/vacancy/ADV00264/b2b-contact-centre-agent-naples

ORGANIZATION: MSC Crociere S.P.A.

BUSINESS AREA: Office

LINE MANAGER: Contact Centre Manager

MSC Cruises is the world’s third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets. Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises – the contemporary brand - has a modern fleet of 22 cruise ships with three new vessels due to be launched in 2025, 2026, and 2027.

In line with MSC Cruises service standard & procedures, the B2B Contact Centre Agent provides commercial advice (by telephone and other channels) to travel agents in order to finalize the sale of MSC Cruises products and services.

• Handles travel agencies’ telephone calls, in line with the Service Standards and Procedures;

• Responds to travel agents’ requests coming by telephone, email or fax;

• Promotes MSC Cruises products and services;

• Uses the reservation system to process telephone sales;

• Assists travel agents with specialist support such as reservations changes, purchase of additional services and special requests.

• Fluent in Italian and English. Any additional European language (in particular French and German) is considered an advantage;

• University degree (Economics, Business Administration, Marketing & Communication, Linguistic studies);

• Experience of dealing with clients either over the phone or face to face;

• Sales experience (preferable);

• Good knowledge of Microsoft Office;

• Communication and interpersonal skills;

• Sales and persuasion skills;

• Proactivity and results orientation;

• Problem solving.

Right to work in Italy

In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.