Director of Retail

Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 300,000 square feet of meeting space.  This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for over 30 years, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, 401K, Direct Deposit etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

The Director of Retail role is a full time Leadership position responsible for all aspects of managing retail stores on property. Accountable to delivering sales plan through effective management of store and operational tasks.

Reporting to the Executive Director of Retail and Resort Experience, responsibilities and essential job functions include but are not limited to the following:

Building High Performing Teams:

• Attract, hire, develop, inspire and retain top leadership talent through engaging leadership
• Coach, develop to maximize the success and selling potential of all retail leadership colleagues and sales associates
• Coach, develop retail buying professionals, merchandising, and Retail Distribution Center teams through engaging leadership
• Set and reinforce clear and aligned expectations, performance, results and accountability with all retail leaders

Selling Effectiveness:

• Analyze the business and create/communicate clear action plans that optimize results and ensure effective execution of all initiatives
• Ensure team communication; reinforcing that retail leadership at every level are focused and accountable to selling
• Develop and grow a highly satisfied and loyal customer base through team follow up and accountability
• Develop and drive company selling strategies that will be implemented by the retail leadership team
• Develop shopping experience and guest initiatives

Live the Culture:

• Lend support and direction to the retail leadership team keeping the store full and abundant through communications with buying team
• Strategically develop engaging customer experiences though the development of training programs  
• Build a team that works well together based on the needs of the division
• Continue to develop onboarding program for the sales associate team and leadership team
• Promote the culture of colleague recognition and inspiration

Operational Excellence:

• Positively communicate outlet sales goals, Budget, ADS, UPT, CES, promotions, and incentives to the team
• Proactive Outlet Operation Execution (Business Preparation, Management Coverage, Communication)
• Accountability of all outlet financials – Labor management, Control Costs -Food Cost, Beverage Cost, COS, All Operating Expenses, P&L
• Strategic inventory management in partnership with the Retail Storeroom Manager and buying team
• Conduct and oversee update floor sets and product change over in outlets based on needs of the business and seasonal periods
• Act as manager on duty, when scheduled,  address guest concerns, vendor  concerns, maintenance issues
• Conduct morning and afternoon Pre Shift meetings evolving the content and agenda of the meeting
• Continue development of  policies and procedures
• Continue to develop Loss Prevention and safety programs and training evolving to current needs
• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus

• 5+ Years Retail Sales Management Experience
• 3+ years Merchandising Manager experience
• 3+ years Retail Planning and Buying experience
• Must be fluent in Dayforce, Excel, Word, Power Point, Publisher, POS
• Must have Maricopa County Manager Food Handlers Card and AZ Liquor Manager Server Certification
• Proven ability to drive sales results through a strong level of business acumen
• Demonstrated success in talent development/management
• Strong communication skills and ability to foster a customer focused selling culture
• Availability for varied weekly shifts including weekend, closing and peak shifts

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS