Helpdesk & M365 Specialist

Your responsibilities:

• Customize and configure Microsoft 365 applications to meet organizational needs.
• Ensure the seamless integration and functionality of M365 services.
• Stay updated on M365 updates and implement changes as necessary.
• Provide initial support and troubleshooting for IT-related issues for Zurich-based employees.
• Assist users with basic technical problems, escalating more complex issues to higher-level support teams when necessary.
• Develop and maintain a comprehensive knowledge base for common technical inquiries.
• Oversee the management and inventory of all IT assets, including laptops, Wi-Fi equipment, and other peripherals.
• Maintain accurate records of asset distribution, upgrades, and decommissioning.
• Implement and enforce IT security policies to safeguard organizational data and systems.

Your profile:

• Proven experience as an IT Administrator or similar role.
• In-depth knowledge of Microsoft 365 administration and customization.
• Strong troubleshooting and problem-solving skills.
• A fluent German speaker with business proficiency in English (min. B2-level)
• Familiarity with IT asset management practices.
• Excellent communication and interpersonal skills.
• Ability to work independently and prioritize tasks effectively.
• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
• Willingness to travel, about 20%

Why RSM?

You will join our enthusiastic, multicultural, and passionate team, focused on serving a wide range of international and local clients.

You will contribute to the overall future development and success of the audit team as well as the firm as a whole.

You will manage and contribute to delivering complex audit engagements across various industries, with a focus on the cryptocurrency and blockchain sectors.

You will participate in a variety of RSM training programmes and collaborate closely with our other offices; and

You will discover a culture that nurtures individuality and celebrates fresh thinking whilst enjoying access to a global team that spans more than 123 countries.

We offer a work environment, dominated by a strong team spirit that will allow you to develop both professionally and personally.

Workplace: Zürich

Start date: as soon as possible

Interested?

We look forward to receiving your full application including CV, references, and motivation letter!