Sr Power System Support Engineer

Job Description Summary

Responsible for Maintenance, Support and Service Continuity of an Energy Management System software to meet corporate customer commitments. The responsibilities include working with ISOs (Independent System Operators) and Transmission System Operators on software maintenance and support.

This role requires you to be in the office every week - number of days to be discussed further on. The office is located in Wokingham (just outside of London).

Job Description

We have an exciting opportunity within GE Vernova for a C Sr Power System Support Engineer to join a dynamic team. You will provide expert L2/L3 support, being the point of contact for technical issues and providing professional services.

RESPONSIBILITIES:

This engineer will be located at a customer site in Berkshire, United Kingdom and will provide Power System Application and IT support. The position will provide a first point of contact for customers and then will work closely with GE Vernova global teams ( UK, USA) to troubleshoot and resolve all customer issues.

Monitor customer cases through the customer call tracking system.

Handle out of hours emergency calls routed through the call center.

Work with customers to gather information, investigate, diagnose, and resolve issues.

Assistance with the installation and testing of patches onto the customer's systems.

Assistance with configuration management, system tuning, database cleansing, pro-active system monitoring, and general system administration tasks.

Facilitating the relationship between customer and 3rd party vendors with whom the customer contracts directly.

Communication, performance reporting.

This role involves work for customers who manage critical infrastructure; based on customer requirements it will be necessary to carry out background checks and suitability assessments (UK Security Clearance (SC)) as part of the hiring process.

Additional Information

Relocation Assistance Provided: No

LI-Remote - This is a remote position