Manager Customer Support Engineering

We are a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence and environmental responsibility propels us forward on our journey to becoming the leading, most customer-centric, and sustainable Engine focused MRO worldwide.
 
Working with an extensive network of partners and business development offices in Europe, the USA, Asia and the Middle East, we offer comprehensive, fully customized solutions for the Maintenance, Repair and Overhaul of aircraft engines, airframes and components sales business including impeccable technical support to over 500 customers worldwide. Our mission: We safely power your flight.
 
To start your talent journey with us, apply now as:

Manager Customer Support Engineering

The Customer Support Engineering department is the key interface between our customers and the engine shop that deals with all technical aspects associated to an engine shop visit. It provides tailored solutions to meet customer needs and manages the fulfillment of all technical requirements from regulators, OEMs and customers.

You will lead the department both professionally and disciplinarily. This role ensures that service levels to internal and external customers are consistently met, as well as that staff is well-trained, equipped, and capable of meeting their role expectations. You will be the one setting technical standards, implementing new procedures and technologies, and continue building a customer centric organization.

Your tasks

• Lead and continuously develop the team of currently 8 Customer Support Engineers


• Ensure implementation and continuous monitoring of the agreed scopes of work in accordance with the customer requirements and in compliance with OEM, SR Technics and aviation regulations


• Ensure on-time delivery of technical requirements, documents, and decisions to support a continuous flow in the engine shop visit processes


• Continuously optimize the Engine Maintenance Program (EMP), driving improvements that improve process efficiency, shop visit costs and turnaround times


• Drive performance culture within the team through periodic target setting and regular structured follow-ups on KPIs


• Collaborate with engine manufacturers and vendors


• Partner with Product Management to continuously improve our service offering to the customers

Your profile
 

• BSc in Aeronautical or Mechanical Engineering or a related scientific/technical discipline


• Strong understanding of the aerospace MRO business or related maintenance business


• Proven leadership experience


• Strong understanding in dealing with customers and foreign cultures


• Proactive and adaptable, with a strong focus on achieving results


• Excellent communication and presentation skills


• High safety, quality and cost awareness


• Proficiency in English (C1), with German being a plus

Your chance

• An attractive position in a global and dynamic company


• Competitive employment conditions


• Opportunity for professional and personal development