Manager Customer Service

Position Summary

At Jet Aviation, our mission is simple: to deliver the pinnacle of luxury and excellence in aviation. You’ll play a key role in shaping unforgettable customer experience while building and leading a dedicated team. As Manager Customer Operations & Services you will oversee all aspects of customer operations, including aircraft handling, customer and employee events, customer retention, quality control, environmental, health and safety compliance.

Your mission

• Create Experiences: oversee all customer-related activities and ensure smooth operations as well as exceptional customer experience.
• Team development: mentor, develop, and inspire a team of professionals, ensuring they have the training and tools to succeed, while drive engagement through recognition, coaching and team building activities.
• Stakeholder management: support and engage with local senior management to develop and maintain customer experience events and local employee events.
• Strategize & Innovate: Develop customer service strategies that elevate satisfaction and loyalty.
• Collaborate & Optimize: Partner with local airport authorities and internal teams to enhance the overall customer journey.
• Drive Performance: manage budget, track KPIs, conduct competitive analysis, and implement improvements to exceed targets.
• Champion Safety: lead by example, ensuring compliance with safety and environmental regulations.

What we offer you

• An exciting and challenging role in a dynamic environment
• Various opportunities for professional and personal development
• Chance to work on exciting, high-profile projects
• A motivated and cheerful team that looks forward to working with you
• Our events are great! We also have lots of fun together outside of working hours

Minimum Requirements

• Bachelor's degree or an equivalent degree in the field of hospitality, hotel management or aviation background.
• Minimum 3-5 years leadership experience in luxury, hospitality, or aviation sectors.
• Exceptional leadership skills.
• Excellent communication skills and the ability to build relationships across all levels of an organization.
• Commitment to exceeding customer expectations at every touchpoint.
• Proven ability to manage budgets and performance metrics.
• Fluency in English (written and spoken).
• Flexibility to work shifts or adapt to duty requirements.