Billing and Dunning Manager

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Role Summary

The Billing and Dunning Manager will oversee all billing processes and accounts receivable collections to ensure accurate, timely payments from clients across Switzerland. This role is essential for optimizing cash flow, maintaining strong customer relationships, and ensuring compliance with Swiss regulatory standards. The ideal candidate will possess excellent organizational skills, a proactive approach to collections, and a deep understanding of Swiss billing requirements.

Key Responsibilities

Billing Operations Management:

• Manage end-to-end billing processes, ensuring accuracy and timeliness for invoicing elevator installations, maintenance contracts, and repair services.

• Verify all billing data for compliance with Swiss Code of Obligations, VAT regulations, and internal company policies.

• Coordinate with sales and operations teams to validate all billing details and ensure accuracy based on client contracts.

Dunning and Accounts Receivable Management:

• Develop and execute dunning strategies to follow up on overdue accounts, including timely reminders, payment negotiations, and escalations when necessary.

• Oversee accounts receivable aging reports to monitor outstanding balances and identify accounts requiring follow-up.

• Maintain proactive communication with clients across Switzerland to resolve billing questions, ensuring high customer satisfaction.

Swiss Regulatory Compliance:

• Ensure all billing and dunning activities comply with Swiss Code of Obligations, VAT requirements, and other industry-specific regulations.

• Stay updated on Swiss legal requirements impacting billing and collections and implement necessary adjustments to stay compliant.

Reporting and Analysis:

• Generate monthly and quarterly reports on billing accuracy, collection performance, and outstanding balances, with an emphasis on Swiss accounts.

• Provide management with insights into trends and metrics, offering suggestions for cash flow improvements and overdue account reductions.

Process Improvement:

• Identify areas for improvement within the billing and dunning process, implementing best practices to increase efficiency and reduce outstanding balances.

• Collaborate with IT and finance teams to optimize ERP systems and support automation or process improvements.

Team Leadership:

• Manage and mentor the billing and collections team, providing training on best practices and ensuring adherence to Swiss standards in billing and dunning.

• Conduct regular check-ins and provide feedback to ensure a high level of performance and customer focus.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

• Fluency in German, English & French

• Proven experience in billing, accounts receivable, or credit management, ideally within the elevator, construction, or industrial sector.

• Strong knowledge of Swiss regulatory requirements, including the Swiss Code of Obligations, VAT compliance, and Swiss billing formats (e.g., QR-bills).

• Proficiency in ERP and accounting software, with advanced skills in Microsoft Excel.

• Strong organizational skills, with attention to detail and ability to manage multiple accounts effectively.

Application Process

Interested candidates should submit a resume and cover letter detailing their experience with Swiss billing and dunning practices, language proficiency, and customer service skills.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at E-Mail schreiben.

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