Senior CCMS Administrator (MadCap IXIA)

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your Role at Baxter
The Technical Communication team at Baxter Front Line Care in Skaneateles, NY is looking for a new team member with translation management and CCMS administration skills.
This position supports the configuring, implementing, and supporting the Front Line Care MadCap IXIA CCMS alongside our lead CCMS administrator. The position may also be assigned a project management role for new implementations and special projects, like pilots in other business units to scale the system. This position is also responsible for the development of functional specifications and testing of development projects as assigned by the manager.

Job duties

• Packages CCMS content for translation quote, and creates and manages shopping carts to secure translation purchase orders
• Prepares outgoing translation packages from the CCMS for delivery to translation vendor
• Processes incoming translations from the translation vendor
• Assists with troubleshooting system issues, submission of tickets, etc.
• Prepares implementation plans for CCMS prospects
• Enhances and develops documentation to support use of CCMS
• Trains Tech Comm team members and prospective users of the CCMS
• Creates and updates stylesheets
• Updates DTDs
• Performs data analysis of system metrics
• Assists with transfer/conversion of non-XML content to XML in CCMS
• Explores opportunities for using approved Generative AI tools to support standard work

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What You'll Bring

• Master’s degree in Information Technology or Systems Management preferred.
• Bachelor’s degree in Technical Communication or related field of study is preferred.
• 5+ years of experience in technical writing.
• Proven writing and editing skills, with excellent attention to detail.
• Proven ability to adjust writing style and content according to audience needs, including clinicians/operators, technicians and engineers, and patients or home users.
• Proficiency with commonly used XML authoring and non-XML publishing tools (oXygen, Adobe Technical Communication Suite, Adobe InDesign, Adobe PhotoShop).
• Proficiency administering a CCMS.
• Working knowledge of Technical Communication practices, techniques, and standards.
• Familiarity with document production processes for print, CD, and web-based publication.
• Aptitude to work with numbers and a high volume of data.
• Aptitude to understand and manipulate XML code.
• Commitment to collaboration and open communication with manager and team.

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $80,000 to $110,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. #LI-ASR2

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
                                                                                                                                                               
EEO is the Law 
EEO is the law - Poster Supplement  
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

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