Technical support specialist for AMS systems (m/f)

Duties and responsibilities:

• Providing remote and on-site customer support for our customers worldwide
• Handling and coordination of tickets and reaction times according to SLA requirements
• Travel to customer sites as needed (up to 30% travel may be required)
• Commissioning and acceptance testing of AMS instruments and peripherals worldwide in collaboration with other departments
• Planning and conducting customer trainings on AMS instruments and peripherals
• Writing and updating of work instructions, manuals and test reports

Skills and qualifications:

• BSc or MSc in physics, chemistry, engineering, or a related field
• 3 years or more of experience with scientific instrumentation, preferably mass spectrometry
• Experience in GxP environments with instrument qualifications is an advantage
• Excellent problem-solving and troubleshooting skills
• Exceptional customer service and communication abilities
• Ability to work independently and prioritize tasks effectively
• Very good English skills, German skills are considered an advantage

What you can expect from us:

• Flat hierarchies and open-door policy
• Direct collaboration with all departments
• Working in a young and dynamic company with production facilities in Switzerland
• Projects with renowned research institutions and companies around the world

We are looking forward for your application.