Technical Support Specialist, APAC
Veröffentlicht:
15 August 2024Pensum:
100%- Arbeitsort:Singapore
Key Responsibilities
Global/Regional 2nd level technical Support for Electron Microscopes for 1st level Field Service Engineers
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Hotline Support
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Remote controlled diagnostic
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On-site Support
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Failure analysis of complex problems
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Diagnose and resolve complex hardware and software issues related to Electron Microscope systems in the Electronic/Semi-con business
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Technical coordination of FSEs in the field
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Coordination with factory support, quality, and R&D
Key Requirements
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Master’s degree in a relevant scientific or technical field (e.g., Physics, Chemistry, Engineering) is preferred
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5 years of hands-on experience working with Electron Microscope systems in a technical support capacity
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Knowledge in sample preparation and application preferably
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Knowledge in electron optics and vacuum technology preferably
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Excellent English skills spoken and written, additional language skill is a plus
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Strong intercultural communication skills
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Ability to work under pressure
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Target-oriented and autonomous method of operation
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Excellent analytical way of thinking
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Excellent Electronic knowledge
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Willingness and capability to travel extensively (approximately 80% of the time) to customer sites worldwide for technical support
Your ZEISS Recruiting Team:
Rebecca Felix