Praktikant Hotellerie (m/w) Internship

Praktikant Hotellerie (m/w) Internship

For winter 2024/25 or summer 2025

As an Intern in the Front Office/Rooms Division, you will play a crucial role in ensuring exceptional guest experiences and efficient operations within the hotel environment. This internship offers hands-on experience in various aspects of front office management, reservations, guest services, and overall rooms division operations. You will have the opportunity to work closely with experienced professionals, gaining valuable insights and practical skills in the hospitality industry.

Profil

• Currently enrolled in a hospitality management program or related field.
• Strong interpersonal skills with a focus on guest satisfaction.
• Excellent communication abilities, both verbal and written.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Attention to detail and accuracy in handling reservations and guest information.
• Proficiency in computer skills, including knowledge of reservation systems and MS Office Suite.
• Flexibility to work shifts, including evenings, weekends, and holidays, as needed.

Operations:

• Assist with check-in and check-out procedures, ensuring smooth transitions for guests.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain a neat and organized front desk area, including lobby appearance.
  
• Assist in managing room reservations, ensuring accuracy and efficiency.
• Coordinate with other departments to fulfill guest requests and preferences.
• Update reservation systems with current information and availability.
  
  
• Provide information to guests about hotel facilities, services, and local attractions.
• Assist guests with luggage handling, transportation arrangements, and other needs.
• Ensure guest satisfaction by anticipating and addressing their needs effectively.
• Work in F&B departement
• Assist in maintaining records, reports, and documentation related to front office operations.
• Support billing and payment processes, including handling cash and credit card transactions.
• Help in preparing daily reports and summaries for management review

• Work closely with other departments such as housekeeping, maintenance, and food & beverage to ensure seamless guest experiences.
• Communicate effectively with team members and supervisors, providing updates and seeking guidance when needed.

Benefits

• Hands-on experience in a dynamic hospitality environment.
• Opportunity to learn from experienced professionals and gain valuable industry insights.
• Possibility of future career opportunities within the organization.
• Potential for academic credit, depending on program requirements.
  
  This internship provides an excellent opportunity for individuals passionate about hospitality to develop their skills and knowledge while contributing to the success of our front office and rooms division operations. If you're eager to learn, adaptable, and dedicated to delivering exceptional guest service, we welcome you to apply for this position.
  
  
• Work where others go on holiday. Attractive working location directly under the legendary Eiger North Face in Grindelwald.
• We can provide staff rooms if required
• Workplace in a central location in Grindelwald
• Parking space
• Motivated and qualified team with experience
• Well-established workplace with good opportunities for learning and further training
• Regulated working hours & holiday planning
• Seasonal or annual positions
• 13th month salary
• Full board for employees, also on days off
• Additional training opportunities
• Staff activities and staff parties
• Staff surveys and feedback sessions
• Employee discounts and Family & Friends rates
• Cleaning of uniforms in individual departments
  

  Our Philosophy:
  

  We - At Hotel Kreuz & Post - continuously strive for innovation, but always keep our roots in mind. From this mission statement we have developed our values that distinguish us:

  Attentiveness, Respect, Authenticity, Honesty & Loyalty, Joy & Humour, Structure.