Director, Customer Data Services

The Core AI & Data Platforms Team has been established to create, operate, and run the Enterprise AI, BI, Content, Data & Editorial Platforms as well as evolve and run the CoCounsel application and its shared capability of CoCounsel AI Assistant.

About the Role:

The Director of Customer Data Services will lead the strategic development and operational excellence of customer data integration and management solutions. This role is pivotal in creating a seamless and secure environment for integrating customer data with TR products, enhancing customer satisfaction, and ensuring robust data governance and security. The Director will be responsible for building and nurturing a high-performing team, fostering a culture of innovation and ownership, and ensuring the successful implementation of the proposed hybrid data architecture.

Responsibilities

Strategic Development and Integration:

• Lead the design and implementation of a hybrid data architecture inspired by data mesh principles, balancing centralized and decentralized data storage.
• Develop and oversee the integration of various Document Management Systems (DMS) with TR products, prioritizing integrations such as iManage, Sharepoint, and others.
• Ensure seamless data synchronization and management through modular systems with microservices and micro frontends.

Team Building and Development:

• Recruit, onboard, and develop a high-performing team dedicated to customer data services.
• Foster a culture of innovation and ownership, encouraging team members to address long-term implications and customer needs.

Operational Excellence:

• Implement effective processes and workflows to streamline operations and improve service delivery.
• Ensure operational excellence with alerting, monitoring, and seamless customer data integrations.

Security, Privacy, and Governance:

• Ensure robust security measures, including encryption standards and separation of customer and operational data.
• Develop privacy and retention policies that align with industry standards and customer preferences.
• Maintain a central metadata store for auditing, lifecycle management, and minimizing document duplication.

Stakeholder Management:

• Collaborate with leadership, architects, product owners, and business users to align perspectives and priorities for successful platform improvements.
• Communicate effectively with stakeholders to provide updates and outcomes.

About You:

• Proven experience in leading customer data integration services and developing data management solutions via build, buy & partner strategies.
• Expertise in data architecture, including centralized and decentralized storage solutions.
• Strong skills in recruiting, developing, and motivating high-performing teams.
• Demonstrated ability to manage complex data services and foster a culture of innovation and ownership.
• Experience in implementing operational processes and workflows for service improvement.
• Excellent stakeholder management skills, with the ability to align diverse perspectives.
• Expertise in data governance, security, and privacy practices.
• Strong organizational, analytical, and problem-solving skills with a focus on end-user experience.
• Exceptional verbal and written communication skills for effective updates and outcomes communication.

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The location(s) for this role include one or more of the following states: CA, CO, CT, IL, NV, TX, WA and/or remote. The base compensation range for the role in any of those locations is $157,500 - $292,500. The base compensation range in other locations may vary. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This job posting will close 12/12/2024.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.