Reservations Representative

About the company

IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.

Join us at www.iwgplc.com

Job Purpose

The Reservations Representative is responsible for prospecting, selling and developing a portfolio of both public and corporate accounts to support the overall growth of the Meeting and Conference Room business line for IWG North America. They will proactively create sales opportunities primarily via use of the telephone, up-selling to prospects and managing the account relationship to gain maximum penetration of the client’s meeting room business. Additionally, the Reservations Representative will qualify sales leads generated via the internet and insure suitable follow through to close; contact and sell to potential clients identified in marketing campaigns; and develop effective communication with field-based teams at our center locations to deliver on overall financial and customer service goals.  

Key Responsibilities

• Take a minimum of 100 client calls per day. 


• Make outbound calls to existing and prospective customers including follow-up calls to qualify and close business. 


• Collect, generate, and track customer enquiries from prospect through to close. 


• Generate sufficient sales to achieve targeted monthly revenue equal to or better than 60K. 


• Develop business with existing clients to maximize opportunities for increased meeting room and service usage. 


• Accurately and efficiently deal with all sales inquiries in a timely manner and record in the relevant CRM system. 


• Demonstrate ability to effectively present and successfully sell the Regus Membership Program to clients. 


• Manage time efficiently to achieve goals related to phone system usage. 


• Recommend improvements that will positively impact sales and efficiency. 


• Work closely with field-based center teams to provide customer service, accuracy, and quality. 


• Perform other duties as assigned.

Required Skills, Experience & Qualifications

• Persuasiveness/Sales Ability – Identifies customers needs, customizes approach, demonstrates how service fits and responds to objections appropriately, closes deals. 


• Adaptability/Flexibility – Able to respond quickly to changing demands, processes and updated information. 


• Teamwork/Collaboration – Supports business unit’s initiatives and goals, cooperates and demonstrates positive attitude toward others; will assist in all areas as needed. 


• Planning/Organizing Work – Sets priorities, establishes objectives/milestones, schedules activities effectively and submits accurate and timely reports. 


• Communication Skills – Thinks on their feet, presents logically, listens to client needs, responds to objections, and creates interest in product. 


• Initiative – Takes action, initiates calls in pursuit of sales. 


• High Energy – Maintains high productivity/activity level. 


• Values and Culture – Sets high performance standards for self and the organization, embodies values of IWG.


• College degree preferred but not required. 


• A minimum of 1 – 2 years of sales experience in a similar role, selling on the telephone or in a call center environment with demonstrated success. 


• Excellent telephone selling skills including clear communication, fast responses, quick thinking and an outgoing personality that translates over the phone. 


• Self-starter who can work with direction but little supervision. 


• Familiarity with computer and applications such as MS Office, email and CRM systems. 


• Willingness to go beyond the job description to meet business goals.