Lead - Digital Product Manager (Fixed Term Contract)

In short

We are looking for an experienced Product Manager to shape the future of On's Direct-to-Consumer (DTC) business by evolving our on-site brand and commerce experience. This role is a maternity cover contract within our CRM & Membership product team, starting in December 2024.

On.com and the On app are available in over 50 countries, with multiple languages and currencies and serve millions of users each month. This position will play a crucial role in meeting the expectations of our customers and developing a long-term strategy for our e-commerce platform offerings.

You will work closely with our engineering and design teams to ensure that our digital products and capabilities are aligned with our digital strategy and membership program vision. You will create compelling and unique digital experiences that set On apart in the digital landscape. This role can be based in either our Zurich or Berlin offices and we support a hybrid working model.

Your Mission

• Product strategy: Collaborate with the Head of Membership, Head of CRM, and other cross functional stakeholders to develop and execute a comprehensive product strategy for CRM and Membership. This strategy should be closely aligned with the Digital team’s goals, and the overarching membership vision.

• Omni-channel journeys: design and refine consumer journeys across web, app, retail and OnCode that work together to provide the best possible experience to On’s consumers.

• Experimentation: work iteratively with UX/UI and user researchers to design and test hypotheses around journeys, features, and experiences that could deliver the Membership program to consumers.

• Customer-Centric Approach: Champion a customer-centric approach, gathering and analyzing consumer research, user feedback and data to identify opportunities for improvement and innovation.

• Measurable impact: Define goals and KPIs that ladder up to the overarching membership vision and objectives and help the team to make data driven decisions as the program is developed and rolled out.

• Collaboration & Communication: Serve as the primary point of contact for membership within the Digital Product team. Communicate product vision, progress, and outcomes to stakeholders at all levels, including senior leadership. Foster a collaborative environment by working closely with cross-functional teams and stakeholders.

• Team champion: Act as a champion for the team and their work, proactively sharing updates and elevating their accomplishments to the wider organization