Country Risk Analyst II - C10 - SINGAPORE

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices.  The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow.  We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey.  Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide. We’re currently looking for a high caliber professional to join our team as Officer, Country Risk Analyst - Hybrid based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. 

The Country Risk Analyst II is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data relating to credit bureau management. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices relating to credit bureau management. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

Performs analysis and develops domain expertise around processes relating to credit bureau management:

• Prepare and submit regulatory reporting to bureau.
• Quarterly control assessment to ensure that processes remain robust.
• Conducts monthly data reconciliation with DWH output prior to monthly data submission to CBS for monthly data refresh with stipulated timeframe in Credit Bureau Act.
• Manage data quality queries raised by CBS arising from monthly submissions with stipulated timeframe in Credit Bureau Act.
• Facilitate CBS queries/requests on checks for any data quality from other banks.
• Perform assessment of breach against Credit Bureau Act for any internal incidences.
• Facilitates queries/disputes received from customers on their bureau report with regards to their Citibank facilities.
• To gatekeep the compliant/dispute to ensure that they are being resolved timely and is kept within the stipulated time frame in the Credit Bureau Act.
• Provides training to all stakeholders to ensure that all complaints/disputes are being managed in accordance with the Credit Bureau Act, and timely escalations for any potential delays in the resolution of complaints/disputes.
• Maintains a procedure manual on the process for managing customer complaints/disputes that was signed off by all stakeholders

Qualifications:

• 0-2 years relevant experience
• Highly detailed and analytical abilities
• Business and/or product knowledge.
• Ability to exercise autonomous thinking and balanced judgement.
• Ability to work to tight deadlines.
• Ability to work in a team environment.
• Excellent communication skills.
• Proficient in Microsoft office especially excel
• Proficient in SAS/ Python programming

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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