Senior Systems Engineer - Service Desk Engineer

Job details

Country

Switzerland

State / Region / Province

Switzerland

Work Location

Zurich

Domain

Delivery

Interest Group

Infosys Limited

Skills

Process|Development process generic|Platform Engineering process

Company

ITL Switzerland

Requisition ID

127837BR

Job description

Role – Senior Systems Engineer/Service Desk Engineer

Location – Zurich, Switzerland

Compensation – Competitive (including bonus)

Job Description

Key Responsibilities:

• Provide Technical Support: Act as the first point of contact for IT-related issues and requests, providing technical support to end-users.

• Incident Management: Log, track, and resolve incidents and service requests using the service management tool.

• Troubleshooting: Diagnose and troubleshoot hardware, software, and network issues.

• User Assistance: Assist users with setting up and configuring IT equipment and applications.

• Documentation: Maintain accurate records of issues and resolutions, updating knowledge base articles as needed.

• Collaboration: Work closely with other IT teams to escalate and resolve complex issues.

• Customer Service: Ensure a high level of customer satisfaction by providing timely and effective support.

Qualifications:

• Education: HND/HNC in IT or a related field, or equivalent experience.

• Experience: Previous experience in a service desk or technical support role.

• Skills: Strong problem-solving skills, excellent communication abilities, and proficiency in standard PC applications (e.g., Microsoft Office).

• Attributes: Ability to work well under pressure, strong customer service orientation, and a commitment to continuous improvement.

Desirable:

• Certifications: ITIL Foundation, CompTIA A+, or similar certifications.

• Experience: Familiarity with service management tools and remote support technologies.

Personal

Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:

• High analytical skills

• A high degree of initiative and flexibility

• High customer orientation

• High quality awareness

• Excellent verbal and written communication skills

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer

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