Claims Assistant

Job Description: Claims Assistant

BRIEF DESCRIPTION:

Working in a globalized, customer focused, professional, reinsurance claims organization, you will support the Reinsurance Claims department goals of managing, maintaining, and retaining a department of the highest quality claim professionals who provide best in class internal and external client servicing through efficient and effective claims handling and quality customer service.

MAIN PURPOSE:  
 

Support the Reinsurance Claims Department by reviewing and identifying content of incoming mail, determining what actions are needed, (I.E. Initial notice, closing, update or reserves, etc.) as directed or within authority provided and guidance of the supervising Lead. Will require attention to detail and ability to learn systems promptly.  Responsible for assisting the claims team with inputting information in the SICS claims platform & RDT file management systems.  

KEY DUTIES & RESPONSIBILITIES: 

• Reviewing, organizing and categorizing mail/updates on reinsurance claims by content 

• Timely processing of assigned Tasks in portfolio while demonstrating ownership and sound decision making   

• Identify new claims related to key topics or severity and report to Team Lead  

• Communicate with claim handlers and craft processing solutions 

• Participating in regular team meetings to keep abreast of developing trends impacting the claims team and or AXIS Re  

REQUIRED EDUCATION/TRAINING & EXPERIENCE: 

• Prefer University Graduate or equivalent professional experience  

• Strong written and verbal communication skills 

• Strong math or data analytics skills 

• Ability to manage and prioritize a high volume of tasks efficiently 

• Willingness to learn new systems and processes in a fast-paced environment. 

• Ability to collaborate with team members to ensure timely and efficient processing of claims. 

• Evidence based problem solving mindset  

OTHER DESIRED SKILLS & CHARACTERISTICS: 

• Digitally savvy, proficient in Microsoft Office Suite including Excel, Word, and SharePoint.   

• Experience with Customer Relations 

• Ability to navigate Reinsurance claims management software (SICS and or RDT).    

• Experience with using SharePoint or other cloud based  

• Ability to stay organized with strong time management skills 

• Flexibility to work within team and support multiple concurrent projects 

• Effectively communicate progress through status updates  

• Ability to work independently and as part of a team. 

• Ability to handle confidential information with discretion. 

If you’re looking for a role with growth potential, this is a wonderful opportunity to start building a career in reinsurance. While the Reinsurance Claims Processing Temp position is a temporary role, it can serve as a valuable steppingstone within the reinsurance industry. Potential growth opportunities include: 

Permanent Position: Outstanding performance in a temporary role can lead to a permanent position within the company. 

Skill Development: You’ll gain hands-on experience in claims processing, which is a critical function in the insurance and reinsurance sectors. 

Career Pathways and Networking: Starting in claims processing can lead to roles in claims management, underwriting, risk assessment, and other specialized areas within the insurance and reinsurance fields.  You will also have the opportunity to expand your network with some of the most respected people in our industry.