Full Time Senior Sales Advisor - Swatch Oxford Street
Veröffentlicht:
30 September 2024Pensum:
100%Vertrag:
Festanstellung- Arbeitsort:Nordosten Hamburgs
Full Time Senior Sales Advisor - Swatch Oxford Street
The company
The birth of Swatch began in 1983 with the innovation and revolution of the Swiss Watch market by creating a watch that was affordable, accessible and an expression of who you are from the flick of the wrist, the innovative and exciting new Swatch sparked the remarkable recovery of the Swiss watch industry. Collaborating with artists, using new innovative materials, staying up to date with fashion trends and investing in extreme sports events.
This momentum continues on today at Swatch by attracting talented individuals who live and breathe the brand, celebrate in progression and development and delight our customers everyday.
Job description
Swatch have an exciting opportunity for a Senior Full Time Retail Sales Advisor, to join our established Flagship team on Oxford Street.
To provide service to customers, promote Swatch products and meet sales targets. To assist the manager in running the shop floor and deputise for the manager and assistant manager.
Profile
Sales
• Greet and serve all customers providing a friendly service and delivering a full and memorable experience
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary
• Ensure good knowledge of all functions of watches and other products
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed
• Contribute to the store reaching its monthly, quarterly and annual sales targets
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store
Cash Handling/Payment Transactions
• All transactions to be handled in a responsible and secure way
• Till functions, cashing up, payments and general duties
• Dealing with, and handling of, cash, credits cards and international currency
Care of the Store
• Ensure the store is kept clean and presentable at all times
• Back of house and shop floor are both just as important
• Health and Safety aware
• Good Visual Merchandising standards
Communication
• Adhere to company policies and regulations
• Attend briefing sessions as directed by your line manager
• Can present, and conduct, themselves in a professional manner to both customers and colleagues
• Can deal with international customers and familiar with their customs and culture
• Can communicate clearly to consumers and colleagues
Product Knowledge
• Attend regular training days
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions
• Be able to deliver good product knowledge to our customers
Professional requirements
You will have:
Essential
• Passionate to lead, motivate and engage a team
• Driven to improve conversion and ensure the store and team meet KPIs
• Enjoys developing team members, with the ability to provide constructive and positive feedback
• Passionate about providing the highest level of customer experience, leading by example for other team members
• Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements
Preferred
• Previous experience in retail and/or fashion accessories
• Have experience dealing with international customers
• Ability to communicate in multiple languages
• Previous Supervisory experience