Product Operations Manager 100%

About Scylla AG

Scylla AG, founded in 1973, is a renowned family-owned international shipping company. With 38 vessels and more than 2000 employees operating on major European waterways, Scylla AG designs, builds, and operates passenger cabin vessels, catering to national and international tour operators. We take pride in our commitment to quality, customer satisfaction, and continuous growth.

Reports To

The Product Manager will report to the Senior Product Manager.

Job Overview

The Product Manager is a pivotal role that ensures the seamless functioning of our organization. This position is responsible for optimizing resource utilization, enhancing efficiency, and maintaining the highest standards of customer satisfaction and product/service quality. The Product Manager will oversee various aspects of business operations, including program management, inventory and quality control, capacity planning, and supply chain management. The primary goal is to contribute significantly to our organization's sustainable growth and success by managing budgets, increasing productivity, and improving customer contentment.

Responsibilities and Duties

Communication and Relationship Management:

• Regularly communicate with agency partners and ships at both head office and local levels using various methods.

• Support managing key account partnerships and enhance existing industry relationships. • Provide and contribute to training and services to improve industry relationships.

Operations Management:

• Manage day-to-day operations, ensuring legal compliance, budget management, and resource allocation.

• Collaborate cross-departmentally to align operations with organizational objectives.

• Handle inquiries from external and internal partners, resolving issues that may affect service delivery.

• Adapt and reorganize cruise itineraries in response to unexpected events like high or low water levels for seamless operations.

• Develop and implement operational policies and procedures for efficient and effective operations.

Additional Responsibilities:

• Collaborate with departments, transportation, and ground operations to ensure services are in sync with client itineraries.

• Address unexpected challenges and complaints, assessing eligibility for compensation.

• Stay updated with industry trends, incorporating new technologies and business processes when necessary.

Qualifications and Skills

• A Bachelor’s degree, Apprenticeship, or a comparable qualification is required.

• Candidates should have a minimum of 2 years of experience in the tourism industry, with a preference for those with a background in River Cruising.

• Candidates should be able to address operational challenges and implement effective solutions.

• Demonstrated expertise in managing key account partnerships is essential.

• Strong interpersonal and communication skills in both English and German are necessary. Knowledge of French is an advantage

• Proficiency in Microsoft Office is essential for effective communication and reporting.

Benefits

• Enjoy a competitive social benefits package.

• Benefit from up to 23 days of holiday leave.

• Be part of a multi-country, multi-cultural matrix environment.

• Experience an open corporate culture with flat hierarchies and quick decision-making processes.

• Have a wide range of responsibilities in a creative and international market environment.

• Work alongside skilled and experienced colleagues, providing a chance to learn and grow in an international team.

Application:

Scylla AG is Committed to Equal Opportunity. We value innovation, diversity, and employee growth. Join us in shaping the future of our dynamic and expanding organization.Interested candidates are invited to submit a resume and cover letter to Ms Alienor Esclattier at Write an email. Your submission will be carefully reviewed as we seek candidates who align with our values and goals.

Thank you for considering this opportunity with us.