Your Tasks:

• Managing customer expectations
• Anticipating customer needs
• Liaising with and supporting all internal teams on customer-related matters
• Building, managing and maintaining relationships with new and existing customers
• Coordinating internally to resolve customer queries
• Ensuring internal and external documentation is kept up-to-date, e.g. customer on-boarding guide, reference documents, internal manuals
• Minuting meetings
• Coordinating new customer onboarding process
• Scheduling customer business reviews and helping to prepare content
• Testing, maintaining and improving business intelligence tools in conjunction with IT department.
• Other customer-related tasks as may be required to support the business

Your Profile:

• Fluent written and spoken English, other languages (esp. German or Spanish) are a plus 
• Working experience in music industry (music publishing, record label or licensing at DSP) is a big plus
• Familiarity with music industry rightsflow and experience in song royalty tracking
• Account management experience
• Microsoft Office advanced user (Outlook, Excel, PowerPoint)
• Meticulous attention to detail and customer-centric mindset
• Assertive: able to give clear instructions with deadlines in an effective and respectful manner
• Communication skills at all levels, in all registers
• Independent thinker, willing to suggest creative solutions
• Able to anticipate customer needs and pre-empt potential problems
• Time management and prioritisation
• Intentional approach

Your Application:

• An exciting position in the music industry in an international company and environment
• Play an active role in shaping the future of Mint Digital Services! Become part of our team and take on a varied range of tasks with a high level of personal responsibility and room for your ideas
• Attractive employment conditions with above-average social benefits
• An open, uncomplicated and collegial working atmosphere
• Flexible working hours and the option to work from home

Does this appeal to you? Then we look forward to receiving your application documents with photo via our application portal.