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Role Summary

Manages hotel partners to be more successful on the company's platform, increasing value through comprehensive commercial conversations and interactions.

Experience

Minimum 2 years

Functional/ Technical Skills

Must hold full drivers license

Proficiency in English

Proficient communicator

Growing knowledge of sales techniques

Account management experience preferred

Role Expectations

• Develops relationships with hotel partners or their account team.

• Attends regular meetings at partner hotels to understand needs and expectations.

• Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build hotel partners accounts.

• Develops understanding of hotel partners business issues.

• Recommends products, services, and insights that will meet hotel partners needs.

• Completes basic account plans that outline tactics to acquire and/or maintain business.

• Develops a basic understanding of the financial impact of decisions/solutions on the organization and its hotel partners.

• Assists in conducting straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement.

• Identifies the key stakeholders in decision making for the account.

• Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility.

• Develops a broad understanding of competitors’ standard products and services.

• Understands the value and application of products, technologies, and offerings.

• Understands the importance of developing rapport and maintaining ongoing business relationships with colleagues and external hotel partners.

• Learns about hotel partners key leaders/decision makers from internal customer relationship management system.

• Develops basic understanding of hotel partners industry and competitive market and/or uses company's tools to access market-specific information and insight.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

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