Operations is tightly integrated with Citi’s businesses and plays a central role in driving value for the firm as well as its clients. It provides a foundation for infrastructure, technology, processes, and people that enable Citi to achieve its day-to-day operational and its long-term growth goals. As measured by transaction volumes and customer touch points alone, Citi’s global

The mission of the Operations Controls organization in Citi is to support the identification, assessment, and management / mitigation of risk across Operations related to franchise, reputational, and client risks.  Within Operations Controls, the Operations Process Ownership and GPMP Implementation is responsible for the excellent Enterprise and Standard MCA controls that help Operations AU organizations meet the MCA program objectives per the Operational Risk Management (ORM) policy and standards. This position will report to the Operations MCA Process Ownership Lead and will manage the roll out of process ownership and GPMP creation process for Operations MCA, working closely with global and regional teams to ensure effective implementation. 

The position requires a solid conceptual/practical grounding in both Operational and Compliance risk stripes as well as current MCA / Risk and Control Self-Assessment (RCSA) requirements and activities. 

Job Description:                                                                                      

The Standard MCA Profile Program Analyst will be responsible for identifying operational risks, establishing, and maintaining a support infrastructure to monitor controls for the OPERATIONS business. This position will be a critical strategic role to ensure the risk profiles within the Operations businesses are understood and managed appropriately.  As a First Line of Defense function this person will need to build trusted relationships with Business Leaders, Process Owners, Regional and Global CBORC colleagues as well as Second- and Third-Line partners. A good understanding of the industry, direct competitors' products and services, is also valuable to contribute to the objectives of the business. The position also requires a thorough understanding of strategic direction of Operations combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas.

Responsibilities:

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Independently asses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Governance and oversight may include (not limited to) GPMP formation, Process oversight, and MCA standard implementation.
• Oversight of end to end process ownership model with focus on adoption of standard.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Drive the implementation of OPERATIONS tailored solutions for the enhancement and adoption of Global Process MCA Profiles, new control standards, and process ownership oversight.
• Manage the results of the periodic quality control reviews designed to monitor adoption rates, rationales, consistent scoring, quality ARCMs and reduce unnecessary and repetitive overlapping local ARCMs. 
• Possess subject matter expertise by product, process, and function to focus on a standardized approach across the inventory.
• Responsible for driving consistency in the application of taxonomy, alignment with regulations and policies, and accuracy of risk description.        
• Lead initiatives for the automation of MCA processes including automating controls and monitoring.
• Socialize ARCM updates with key Risk Control teams and L1 RCSME representative for approval
• Prepare updated, approved ARCMs for uploading into Citi Risk & Control
• Support the re-engineering of key processes to deliver best in class standardized, streamlined and simplified capabilities across the organization.
• Support the strengthening of the control environment for the business group supported.
• Support the implementation of Operational Risk Management policy and work with business process owners to ensure consistent implementation within functions.
• Lead the delivery of operational risk assessment results and design strong business metrics that provide line of sight to business control performance.
• Support issue mitigation for significant operational breaks, identification of root cause, make recommendations for future prevention; provide governance to ensure remediation and control improvements.
• Partner with Global Functions, including Independent ORM, Risk, Compliance, Audit and Legal to identify and mitigate cross business risks.
• Lead the planning, directing and coordination of day-to-day activities of running the Global Process Owner program

Qualifications:

• 10 years relevant experience
• Self-motivated with a passion for establishing and maintaining a culture of control within the business
• A seasoned risk professional with a longstanding and exceptional career within financial services risk management.
• Strong familiarity with ORM Risk policies, procedures and standards and overall MCA program
• Experience with Compliance Assurance and IA reviews, ORM challenges and Regulatory Audits
• Demonstrates capacity to work in highly pressured & fluid environments
• Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests
• Prior change management experience with proven ability to lead cross-functional teams in the execution of strategic projects
• Detail oriented with strong organization and project management skills
• Strong influencing and negotiation skills with diverse stakeholders and drive accountability and ownership with key business partners.  Ability to explore alternatives and positions to reach outcomes that are supported and accepted by various parties.
• Strong relationship management skills with ability to deepen relationships and build partnerships across the OPERATIONS Businesses and key support areas like Audit, Compliance, Control, Independent Risk, and Legal to ensure franchise and other key risks and needs are considered
• Proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the OPERATIONS Businesses
• Proven experience with process simplification, reengineering and automation efforts.
• Proactive and Dynamic with a strategic mindset. Able to identify and resolve issues quickly and effectively.

Education:

• Bachelor’s/University degree or equivalent experience required. Masters degree preferred.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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