Customer Meeting Services Associate

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

One of Lilly´s most important corporate objectives are to improve patient outcomes. A key step in achieving this goal is to improve our relationship with external health care providers and health care organizations ensuring a positive experience across all touchpoints that include Thought leaders, consultants, speakers, external stakeholders, and employees, ensuring that this does not limit Lilly´s understanding of a disease, potential treatments and the patients, Health care provider´s and payer´s needs. Therefore, we must prioritize how we engage with health care providers through every touchpoint to ensure we are meeting the needs of the patients we serve.

Global Business Solutions is a global partner that was born in finance and provides unique capabilities that enable Lilly to accelerate the value we bring to patients. It has evolved and expanded into diverse Business Service functions including Lilly Meetings & Congresses.

Lilly Meetings and Congresses is a centralized global meetings team that offers best in class, end to end compliant and seamless execution of meetings and events, utilizing efficient tools and processes to accelerate business requirements and deliver outstanding customer experiences.

We take care of all aspects of health care providers and employee meetings for all business areas as Marketing, Medical, Sales and others, delivering an end-to-end support that includes strategic project management, consultancy, logistics planning and oversight, contracting, administrative and finance support, vendor management, on-site execution and facilitate transparency publication.

Local Meetings and Congresses, delivers consultancy and strategic project management in the implementation of meeting programs for all locally funded meetings & events. Together with Meeting planning companies acts as central point of customer service and internal and external communication for all meetings related aspects. We deliver an end-to-end service including any specific compliance or legal requirement, focusing on integrity, consistency, and high-quality customer experience standards.

Responsibilities:

• Comply with Global Standards on meetings and events interactions with external parties and all other relevant Lilly policies and procedures. Be responsive for audit readiness and compliance requests.
• Understand meeting program and needs of meeting owners and TL relationship owners and consult by providing project management expertise and direction to ensure fulfillment of meeting expectations.
• Support the meeting program through different systems and tools focused on meeting planning & contracting process. Initiate and facilitate optimization opportunities connected with processes, systems, and people.
• Establish and maintain internal strategic partnerships with compliance, finance, procurement, and other functions that can facilitate cross functional work.
• Effectively lead, collaborate, and manage multiple relationships with external partners to positively impact customer experience.
• Oversight operations across different teams with a project management approach focused on end customer experience. Coordinate efforts at all levels.
• Ensure any local compliance or legal requirement connected with meetings is integrated in the process.
• Share best practices across Business Units to enhance team performance continuously.
• Act as the local advisor and expert on all matters related to meetings and conferences.

Basic Requirements:

• Bachelor’s degree and/or equivalent relevant working experience could apply.
• Fluent German, French and English needed - Verbal and written communication skills.
• Knowledge and expertise using systems, applications or devices as MS Office 365, SAP, others.
• Minimum of 3 years of pharmaceutical industry experience or meetings and events background.

Additional Skills/Preferences:

• Requires business and/or technical knowledge developed through education or experience using discipline and understanding of key business drivers. Overtime should be able to improve processes, products, and services.
• Be able to create impact at different levels: immediate peers and across teams.
• May lead small to medium projects with small to moderate risk. Effective and agile communications skills are needed.
• Requires analysis of possible solutions to solve and anticipate a range of day-to-day problems including standard and non-standard requests. Be able to provide support on solving issues, within a team or multiple teams over time.
• High learning ability and flexibility to adapt to a fast-changing environment and support organizational change with a strong customer and people orientation / focus.
• Be able to work in a cross-country environment, highly diverse and influence decisions at regional / global level that can have an impact on standardization and optimization.
• Be able to deliver program education to meeting owners on policies, systems, planning and other meeting related aspects.
• Ability to be hands-on and highly operational when needed, executing high-quality projects on time and within budget.

Additional Information:

• Based in Geneva, Switzerland - Eli Lily (Suisse) SA
• Travel 5 – 10 %
• Reporting to the Associate Director-ASG HUB Lilly Meetings & Congresses.

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( E-Mail schreiben ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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