Your responsibilities will be to:

• Ensure customer satisfaction through excellent customer relations and complaint management
• Act as a contact person for all quality topics in relation to the customer's specifications
• Maintain collaborative relationships with customers
• Manage actively the customer complaints in direct contact with the relevant production departments
• Lead quality and root-cause analysis of claimed/returned actuators
• Handle external change management with customers (change announcement, PPAP submission)
• Participate in the execution of audits and be the customer voice in production

Our requirements:

• Engineering degree - preferred to the field of Mechanical, Electrical, Industrial Engineering or related
• Relevant experience of ideally 2 years in a similar position; Fresh graduates are also welcomed to apply
• Quality related experience in metal parts manufacturing would be an asset
• Familiarity in the problem-solving methodology by using Q-tools such as 8D, Fault-Tree Analysis, Ishikawa
• Basic technical experience in DC / BLDC / stepper motors, plastic and injection materials, stamping would be an asset
• Familiarity with test procedures and equipment for automotive applications would be an asset
• Proficient French and English language skills - both written and verbal (knowledge of German is considered a plus)
• Highly team-oriented individual, capable of dealing with pressure and adversity
• Proactive and organized person with high communication and problem-solving skills
• Good time management and collaboration skills, coupled with 0 PPM mentality

What we offer:

• A truly international and multicultural work environment, with vertical and horizontal career development paths globally
• The opportunity to further develop your professional skills due to the wide range of products we manufacture to our customer