This role is in the Technology Issue Enablement Group. The team provides oversight for Technology, Cyber, and Foundational Issue Management programs to facilitate a “No Surprise” approach using a standardized methodology, proactive monitoring of compliance to the Global Issue Management Policy & Standards, and enabling mitigation of risk through deep dives and analysis to surface commonalities in Issues.

The Business Risk and Control Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family

Responsibilities:

• Work with Risk & Control colleagues across Technology to collate and report on open/past due issues from all sources.  Ensuring compliance with Policy/Procedure.
• Develop processes and analysis to proactively identify potential procedural gaps.  Work with stakeholders to prevent policy/procedure breaches.
• Present on Issue status, themes, and trends in open issues in various forums.
• Responsible for identifying training needs by conducting assessments to detect skill gaps and training requirements.
• Develop and implement comprehensive training program along with monitoring and evaluating the training program effectiveness and maintain repository for training materials.
• Create detailed thematic analysis and presentations.
• Assist and participate on increasing process automation implementation.
• Creating Process Control Manuals and Quick Cards.
• Lead working group forums.

Qualifications:

• Expertise in Technology Risks & Controls.
• Strong understanding of Issue Management Lifecycle (from identification to closure)
• Strong understanding of Citi’s MCA process.
• Excellent oral and written communications skills; must be able to articulate and be persuasive with the judgement and authority to provide insightful commentary to senior stakeholders.
• Ability to drive change to business practices by working effectively across a global organization.
• Self-starting with the ability to multitask and prioritize.
• Project management skills.
• Capable of prioritizing and multi-tasking in a dynamic, fast paced environment.
• Ability to analyze a process and recommend ways to improve quality, controls, and efficiency.
• Excellent analytical and problem-solving skills.
• Robust knowledge of training methodologies.
• Excellent communication and presentation skills.
• Must be analytical, flexible, team-oriented, have good interpersonal, communication, and follow up skills with strong attention to detail.

What We Can Offer You
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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