HR & Admin

Position:

Customer Support Associate I

Job Description:

Fortune 133 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics.

We’re looking to hire a Customer Support Associate to join our team in Guadalajara, MX.

What You’ll Be Doing:

Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.

Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.

Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.

Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.

What We're Looking For:

Typically requires a 3-year degree and 2–4 years of experience or High school graduate with equivalent related experience.

1–3 years of customer service experience in a similar field.

Intermediate knowledge of Microsoft Excel.

Ability to communicate fluently in English.

Work Arrangement:

What's In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

30 days of Christmas bonus

40% vacation premium

12 vacation days plus 2 floating days, sick days and holidays

Vision and Dental Assistance

Life Insurance

Healthcare Insurance

10% Food/Pantry Vouchers

Restaurant Vouchers

13% Savings Fund

Access to Arrow’s Employee Discount Program

Growth Opportunities, and more!

Apply now!

LI-HN1

Annual Hiring Range/Hourly Rate:

$16,000.00 - $18,000 MXN Monthly

Annual Hiring Range/Hourly Rate:

$15,275.00 - $0.00 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type:

Full time

Job Category:

Business Support

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)