L&D Support Officer

Job Offer
(strictly no recruitment agencies)

Join MSF OCG as a L&D Support Officer!

We are looking for passionate candidates ready to contribute to our humanitarian mission.

Below, you will find the job details and the qualifications we are looking for.

Inclusivity and Diversity at MSF

Do your qualifications and experience not exactly match all requirements of the job?

At MSF OCG, we are committed to an inclusive culture that supports and amplifies the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together to advance MSF's social mission and create better outcomes for our patients and the communities we work with.

We understand that some people may hesitate to apply for employment if they don't meet all listed job requirements. Research shows that this is especially true for women. If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every listed qualification.

We encourage applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.

MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will undergo reference checks.

Context & mission

Médecins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter).

The MSF movement is built around 5 operational centers supported by 24 sections and offices worldwide. MSF Operational Center Geneva (MSF OCG) is one of these centers.

The Learning and Development (L&D) pole analyses needs, defines and implements strategies, mechanisms and tools to increase the knowledge and know-how of staff, in accordance with the objectives, values and the choices made by the organization. The aim is to ensure the global workforce has access to solutions to develop their skills, grow in their field of competence and perform better in their roles.

The organization is calling for a greater support to the departments and the ‘filières’ in terms of L&D strategy, which is largely reflected in the objectives of the strategic plan.

Considering the ambitions of the organization to be more inclusive and to provide more L&D opportunities to a majority of the global workforce, L&D is creating a set up that enables to scale up the deployment of programs.

The L&D support Officer is responsible for the implementation of learning programs and learning events. His/her main mission is to provide organizational and technical support so that the learning solutions are implemented in a learner centric manner.

Tasks & Responsibilities

Organization of OCG Learning activities

Ensure support to the L&D team and counterparts by being responsible for the organization of L&D events, their proper implementation and smooth delivery:

• Organizes the preparation and implementation of Face-to-Face Trainings: communication with participants, welcoming them, flight tickets and visa follow-up, hotel and room booking... 

• Provides technical and organizational support to learners and trainers for the smooth delivery of blended learnings and virtual classes: ensure that the learning environment is adapted, technical briefing on Tools, uploading of pedagogical contents in our LMS, moderation, communication with participants, attendance follow-up…

• Manages training advertisements, compilation of applications and relations with selection committees.

• Co-facilitates sessions on demand

• Accompany learners in their Learning activities and proposed solutions

• Develops and manages course evaluations and track data and analytics about usage, attendance, and other metrics.

• Proposes and contributes to the elaboration of tools and procedures related to the organization of Learning activities in the frame of the digital transformation.

• Follows-up on other specific HR procedures as needed

• Acts as a focal point in specific learning programs (LEAP, language courses, external partnerships...)

Organizational support to the L&D Unit

• Ensure the smooth running of the L&D Unit, in its internal & external communication

• Actively participates in updates to the L&D Offer and internal organizational schedules

• Organizes L&D briefing with staff involved in learning activities. 

• Manages the generic e-mail address of the L&D

• Supports the unit in the management of information, and contribute to the update of the online knowledge management platforms such as Kompas and Share Point

• Depending on the workload distribution of team members, may also:

  • organizes weekly team meetings

  • provides support in the organization of recruitment & Administrative HR follow-up

  • be involved in the invoices & budget follow-up

Your profile

Education

• Higher Education, preferably in HR or Administration

Experience

• Two years' work experience, preferably in relation with Learning & Development activities;

• Field experience an asset.

• Knowledge of MSF an asset.

Languages

• English and French are the working languages of MSF Switzerland. Fluency in both English and French is required for this position (oral and written).

• A 3rd language is an asset

Skills/ Technical competencies

• Ability to manage multiple tasks and information simultaneously, with different stakeholder interactions

• Good command of MS Office (especially Teams, Outlook, PowerPoint, and Excel) and collaborative Tools (Sharepoint, Zoom, Mural...)

• Time management

• Strong interest of adult learning theory, learning styles, learner needs

• Ability to speak and present in front of a group.

• Ability to execute

Personal Abilities/Qualities

• Good interpersonal and communication skills and ability to create links with various stakeholders, Team player

• Excellent organizational skills. Ability to work on different projects at the same time.

• Ability to work autonomously

• Pro-active and solution-oriented

• Flexible and capacity to adapt quickly

• Attention to detail, rigorous

Terms of employment

• Full-time position 100% (40h/week)

• Open-ended contract

• Working place: Geneva, Switzerland

• Ideal start date: July 2025

• Gross annual salary (for 100%): from CHF 80’856.- to CHF 97’224.- (salary commensurate with equivalent experience and internal salary grid)

• Paid vacation: 25 days per year, prorate temporis, plus any Swiss public holidays falling within the contract period.

• Pension plan: pension contribution covered 3/4 by MSF, 1/4 by staff member.

• Relocation package if moving from a different country to Switzerland.

How to apply

Candidates are invited to submit their application exclusively through our recruitment platform, following these guidelines:

• CV (maximum 2 pages)

• Cover letter (maximum 1 page)

• Documents must be submitted in either English or French.

The application deadline is April 20th, 2025

We reserve the right to close this vacancy earlier if we receive a sufficient number of quality applications.

APPLY

All applications will be treated confidentially.

Only shortlisted candidates will be contacted.

Please note that we do not wish to use the services of recruitment or placement agencies.