Customer Solution Analyst

Position Snapshot 
 
Location: La Tour-de-Peilz, Switzerland
Company: Nestlé Suisse S.A.
Act. Rate: Full-Time Act. Rate 80-100% 
Type of contract: Permanent contract 

What we offer at Nestlé
 
Flexible combination of office-based and remote work. Please talk to us during the recruitment process about what flexibility could look like for you! 
Genuine opportunities for career and personal development through mentoring, developing, upskilling, and reskilling
Modern "smart office" locations providing agile & collaborative workspaces to connect, collaborate, celebrate, and create
Dynamic, diverse, and inclusive international working environment 
Attractive additional advantages such as "dogs at work", mobility plan and more

Position Summary

At Nestlé Suisse S.A. we believe that the future of work is all about Human Relations, and that's why we place our employees at the heart of everything we do. We offer an environment where we embrace winning the hearts and minds of people, demonstrate resilience, and equip our employees to drive their personal health and well-being. But that's not all - we also offer the opportunity to dare, to provide inspiration, innovate, and instil a willingness to be ambitious, take risks, and embrace change.

Don't miss the opportunity to join us and be part of an agile, dynamic, and caring workplace where you can make a difference.

As a Customer Solutions Analyst, you will play a crucial role in providing excellent customer service by driving our Order-to-Cash (O2C) processes and ensuring customer satisfaction. You will be responsible for resolving issues, providing guidance for day-to-day operations, and developing strong relationships with key customers.

A Day in the Life of a Customer Solutions Analyst

• Provide exceptional customer service by ensuring smooth Order-to-Cash (O2C) processes including Sales Order creation, Order fulfilment, and Claims resolution
• Collaborate with cross-functional teams (Supply Chain, Sales, Finance, Third-Party Logistic) to drive process improvements and enhance the overall customer experience
• Develop and maintain strong relationships with key customers and understand their unique requirements
• Proactively identify opportunities for efficiency improvements in the O2C processes
• Answer customer inquiries via our Hotline in French and German

What will make you successful

• Great service orientation and enthusiasm to work with customers
• Exceptional communication and interpersonal skills, with the ability to build rapport and effectively communicate with customers and internal teams
• Excellent problem-solving skills with the ability to think critically and find creative solutions
• Experience in ideally Customer Service, Sales, or Supply Chain (logistics / planning)
• Knowledge of Excel and/or PowerBI and SAP is an advantage
• Fluent in French and German is a must, English or Italian is a plus

Nestlé is committed to the accessibility of its recruitment process. If you require an adaptation during the recruitment process, please do let us know so we can support you effectively. All information will be treated confidentially.

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people's lives that we touch every single day.

Be a force for good. Join Nestlé and visit us on www.nestle.com.