Digital Platforms Governance Manager - Wealth & Personal Banking
Date de publication :
30 septembre 2024Taux d'activité :
100%Type de contrat :
Durée indéterminée
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our
customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening
up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key
areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.
We are currently seeking a high calibre professional to join our team as a Digital Platforms Governance Manager.
Principal Responsibilities
- Define and embed principles and processes for platform access as well as reviewing and revoking permissions
- Support value streams on implementation of new Target Operating Models (TOM)
- Provide pre-access training to all platform users
- Ensure local folders and files align with global TOM
- Provide SME support to platform users on the building of components and content on the platform
- Drive better utilisation of resource (engineering & DEP specialists)
- Work with Value Streams to embed key processes
- Global support for incident management: responsible for global sharing and incident avoidance
- Global workflow development, design and implementation
- Drive better customer experience
- Identify global governance capability dependencies and requirements to implement TOM
- Build a business case for new governance capabilities