IoT and Service Excellence Specialist 100%

IoT and Service Excellence Specialist 100%

Headquartered in Cham, Switzerland since 1957, Selecta Group is a Foodtech company with a leading route based, self-service distribution network in Europe, offering innovative convenience food services and world-class quality coffee brands in the workplace and public spaces. Shaping the emerging Foodtech business we continuously push on innovations and solutions. We serve premium coffee and beverages, snacks, and fresh meals to more than 10 million people in 16 countries across Europe every day. With an annual turnover of €1.2 billion, we owe our success to our ca. 7,000 highly skilled, dedicated, and passionate Selecta employees who are committed to creating millions of moments of joy for our clients and their consumers every day. Sustainability is an integral part of the way we do business, focused on the key areas in which we can make a positive difference.

Place of work

Cham, Switzerland

Starting date

Main duties

• Define and execute a Group-wide Service Excellence Strategy to achieve "best-in-class" solutions across our entire service portfolio, including digital vending machines.
• Standardize and implement mid-term improvement measures to enhance client satisfaction, service levels, training, automation, analytics, and performance management for our industry-leading solutions and products.
• Leverage best-in-class solutions to scale up service delivery across all country operations, utilizing technologies such as telemetry and IoT.
• Centrally coordinate and drive country-specific service delivery improvements to ensure timely realization of defined benefits.
• Lead our transformation and service improvement initiatives as a program manager.
• Continuously optimize end-to-end processes with a focus on efficiency, cost reduction, and client service.
• Develop initiatives to foster operational excellence across the Group's network.
• Support operational teams in utilizing business tools, operational processes, and their continuous development.
• Monitor and optimize the geographical operating footprint in alignment with country-specific projects related to logistic networks and warehouse operations.
• Contribute to KPI achievement and the development of new KPIs to support evolving business operations and client satisfaction.
• Support operational teams in new projects, with a particular focus on data analytics and information interpretation.
• Manage a team of Group Experts in Service and Operations Excellence.

Professional competence

Profile

• 3-5 years of experience in service excellence, operations, logistics, or retail, ideally with proven track record in Lean Management or Six Sigma.
• Demonstrated experience in leading and implementing multi-national service excellence improvement programs resulting in significant enhancements in service levels, client satisfaction, and cost reduction.
• Proven ability to thrive in international, matrix organizations, and fast-paced, restructuring environments.
• Experience driving transformation and change management, preferably in mid-sized companies with corporate structures.
• Positive, problem-solving attitude, self-motivated, and capable of working independently.
• Innovative thinker and interest in new technologies, digitalisation and data analytics with a hands-on, solution-oriented approach.
• Strong analytical skills, structured and precise, with excellent organizational abilities to manage multiple ongoing projects and prioritize effectively.
• Willingness to travel up to 40% within Europe.

Specialities

Build and strengthen Selecta's Group-Level Center of Excellence for Operations & IoT.

Drive efficiencies, process optimizations, and continuous service improvements for our Food-Tech Solutions: Digital Vending Machines, Coffee Machines, Smart Fridges, Snack Markets, etc.

Act as the Leader with a winning Team in the Center of Excellence, fostering the intersection of Service Excellence and Technology to boost performance (e.g., leveraging IoT, robotics, and automation).

Drive efficiencies, process optimizations, and continuous service improvements for our Food-Tech Solutions: Digital Vending Machines, Coffee Machines, Smart Fridges, Snack Markets, etc.

Act as the Leader with a winning Team in the Center of Excellence, fostering the intersection of Service Excellence and Technology to boost performance (e.g., leveraging IoT, robotics, and automation).

Application

Have we gained your interest?

We are looking forward to your application.

We are looking forward to your application.

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